Insights > Beware of solar scammers

Beware of solar scammers
By: Kaelen Delaune • Communications Specialist II

06/24/2024

Some companies falsely claim affiliations with Entergy

If you’re interested in solar panels, be careful when evaluating installation offers. Scammers use misleading sales tactics to trick homeowners out of money and personal information.

There are reputable solar companies and contractors. But before accepting an unsolicited offer from a door-to-door salesperson, you should investigate the facts.

Protect yourself by recognizing these warning signs.

Scam: A solar salesperson claims they represent Entergy.

The truth: Entergy does not partner with third-party solar companies for at-home solar solutions. While some Entergy contractors do perform solar work, they are prohibited from using their affiliation with Entergy to solicit solar business. Verify a salesperson’s identity by asking to see their badge or call us at 1-800-ENTERGY (1-800-368-3749) to speak with a customer service representative.

Scam: A solar salesperson insists that you sign a contract on the spot.

The truth: Entergy representatives will not attempt to sell you solar panels. They will also never pressure you to sign up for any programs and services. If you feel rushed or uneasy, end the interaction and contact us directly to speak with a customer service representative.

Scam: A solar salesperson claims you will never pay an electricity bill again after installing a solar system.

The truth: Entergy customers will still receive electric bills after installing solar panels. Electric bills for customers with solar panels depend on several factors, like local weather conditions and the amount of electricity you use. If energy consumption exceeds solar generation, particularly at night or on cloudy days, customers with solar panels will draw electricity from the Entergy power grid.

Protect yourself from in-person scammers:

  • Do not invite strangers into your home.
  • Be especially cautious if you’re home alone.
  • Remember you have the right to refuse to open your door.
  • Do not sign a contract on the spot.
  • Call 911 if you believe you’re in danger.

If you suspect a door-to-door scammer:

  • End the interaction by shutting your door.
  • Document all details from the interaction.
  • Notify Entergy by calling 1-800-ENTERGY (1-800-368-3749).
  • Warn your neighbors, friends and family.

If you fall victim to a scam, notify your bank or financial institution and the proper authorities, such as the Better Business Bureau or Federal Trade Commission.

Your safety is our priority. Visit entergy.com/scams for additional resources.

Tags
Corporate  Customers  Safety  Scams 
Kaelen Delaune
Communications Specialist II
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