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Insights > Entergy Arkansas Restoration Efforts for April 12 Thunderstorms
Entergy Arkansas Restoration Efforts for April 12 Thunderstorms
04/17/2020
A large line of severe thunderstorms with straight-line winds passed through Arkansas late Sunday evening April 12 causing more than 128,000 customer outages across the state. The heaviest area of impact is south of Interstate I-40. Additional resources have been mobilized to assist with the restoration. Restoration may be slower than normal due to COVID-19 social distancing requirements. Repairs are underway. The estimated restoration times below are for the general areas identified. Please refer to the outage map for your specific location.
Should you have structural damages and/or damages to your electrical service connection equipment, please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.
Southeast Arkansas
Arkansas County Stuttgart Area
Stuttgart Area
As of 9:00 a.m. April 17, approximately 2,478 customers remain without power, down from a peak of 6,500. Additional resources have been mobilized to assist with the restoration. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Dewitt Area
As of 9:00 a.m. April 17, approximately 734 customers remain without power down from a peak of 1,575. Critical services such as police departments and 911 services will be focused this morning. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Bradley County
Warren
As of 9:00 a.m. April 17, there are 3,142 customers without power in the Warren service area. The remaining damage includes 9 broken poles, 15 locations with downed wire, and 17 locations with other damaged equipment. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Hermitage
As of 9:00 a.m. April 17, there are 701 customers without power in the Hermitage service area. The remaining damage includes several broken poles, and over 12 locations with downed wire. Crews will be making repairs to the areas with damages. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Cleveland
Rison Area
As of 9:00 a.m. on April 17, there are 213 customers without power in the Rison service area. Crews are in Rison making repairs to damaged equipment including 9 locations with downed wire. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Kingsland Area
As of 9:00 a.m. April 17, there are 452 customers without power in the Kingsland service area. Damage in the area includes 7 broken utility poles and 32 locations with downed wire. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Dallas County
Fordyce & New Edinburg Area
As of 9:00 a.m. April 17, there are 2,659 customers without power in the Fordyce and New Edinburg service areas. Crews are working to make repairs on 43 broken poles, 143 spans of downed wire, and 55 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Drew County
Monticello Area
As of 9:00 a.m. April 17, there are approximately 1070 customers without power in the Monticello service area. Crews are working to make repairs to 28 broken poles, 43 spans of downed wire, and 100 additional pieces of damaged equipment. Approximately 120 workers are assisting with restoration efforts in areas where damage to our Entergy facilities remain. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Wilmar Area
As of 9:00 a.m. April 17, there are approximately 2,356 customers without power in the Wilmar service area. Crews are working to make repairs to 8 broken poles, 9 spans of downed wire, and 100 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Jefferson County
Altheimer Area
As of 9:00 a.m. April 17, approximately 644 customers remain without power. All customers who can safely take power are expected to be restored by 6:00 p.m. Friday, April 17.
Pine Bluff Area
As of 9:00 a.m. April 17, approximately 9,439 customers remain without power in the Pine Bluff area. Damage assessment with the assistance of helicopter and drone assessments revealed 119 broken poles, 275 spans of wire on the ground, 38 damaged transformers, and 66 damaged pieces of equipment remaining to be repaired in the area. Approximately 200 additional workers arrived in the area yesterday bringing the total to 585 workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. All customers that can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
South Arkansas
Calhoun County
Thornton Area
As of 9:00 a.m. April 17, 322 customers remain without power in the Thornton service area. Our damage assessment teams have identified 1 broken pole, 4 spans of downed wire, and 4 equipment damaged locations remaining to be repaired. We expect to have all customers who can safely take power to be restored by 6:00 p.m. Friday, April 17.
Ouachita County
Bearden Area
As of 9:00 a.m. April 17, there are approximately 621 customers remaining without power in the Bearden service area. Storm damage assessment teams have identified 12 broken poles, 18 locations with downed wire, and over 30 locations with other damage equipment. We expect to have all customers who can safely take power to be restored by 6:00 p.m. Friday, April 17.
Stephens Area
Approximately 210 customers are still without power as of 9:00 a.m. in the Stephens area. We will continue power restoration efforts on Columbia Rd., and throughout neighborhoods in Stephens. Today, 35 crew members are committed to restoration efforts in the area, and additional off-road equipment has been brought in to work difficult to access areas. Entergy crews are working near the intersection of Columbia Rd. 111 & Columbia Rd. 64, Columbia Rd. 469, Columbia Rd. 60, Ouachita 102, and Ouachita 117. Damage remaining includes 6 broken poles, 16 spans of wire down, and several trees and tree limbs down on equipment. We expect to have all customers who can safely take power to be restored by 10:00 p.m. Friday, April 17. We will continue to update individual restoration times. Please be on the lookout for those updates.
Southwest Arkansas
Clark County
Arkadelphia & Gurdon Area
As of 9:00 a.m. April 17, approximately 457 customers are without power in Arkadelphia and Gurdon area. Entergy has 130 workers in the area assisting with restoration efforts on the remaining 9 broken poles and 28 spans of wire on the ground. Entergy Crews will be working today in and around Arkadelphia, Gurdon, Prescott, Okolona, Dalark, Sparkman, Antoine, Delight, Whelen Springs, Reader, Bluff City, Prescott, Emmet, and Laneburg. All customers who can safely take power are expected to receive power by 10:00 p.m. Friday, April 17.
Grant County
Sheridan Area
As of 9:00 a.m. April 17, approximately 303 customers are without power in the Sheridan area. Restoration efforts continue for 10 broken poles, 51 spans of wire on the ground, 3 damaged transformer, and 10 damaged pieces of equipment requiring repair. Crews are working in areas on Grant County Road 58 and Grant County Road 56. All customers that can safely take power are expected to be restored by 10:00 p.m. Friday, April 17.
Hot Spring County
Malvern Area
As of 9:00 a.m. there are 659 customers out of power in the Malvern area, down from initial customer outage of 9,609 customers. Over 85 linemen and support staff are working on restoration efforts in the Malvern area. An additional 30 crews have entered the area this morning to help with repairs. Crews will be working in the Friendship area along Antioch Road, Glen Rose Area, Donaldson Area along Ridge Road, and Big Creek Community along Sulphur Springs Road. Entergy has 59 broken poles, 76 spans of wire on the ground, and 13 damaged equipment locations in the area remaining to be repaired. All customers who can safely take power are expected to receive power by 10:00 p.m. Friday, April 17.
East Arkansas
Phillips County
Helena & West Helena Area
The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 9:00 a.m. April 17, approximately 1,095 remain without power. Over 65 broken poles, 82 spans of downed wire, and 35 pieces of damaged equipment remain to be repaired. Approximately 165 workers are engaged to clear fallen trees and restore power in the area. Power has been restored to the police station, city waterworks, the hospital, and other critical services. Our work plan for today includes locations and neighborhoods on Franklin Street, Beech Street, Poplar Street, Mimosa Street, Cooke Street, Kentucky Street, West Street, and Meadowbrook. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.
Lake View, Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas
The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 9:00 a.m. April 17, approximately 370 remain without power. Over 52 broken poles, 73 spans of downed wire, and 20 pieces of damaged equipment remain to be repaired. Approximately 100 workers are engaged to clear fallen trees and restore power in the area. Our work plan for today includes locations and neighborhoods on Phillips County Road 352 north of Lake View, Woodland Street and Martin Luther King Drive in Lake View, Phillips County Road 433 west of Wabash, and Phillips County Road 433 west of Mellwood. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.
As with any weather event, please be mindful of the following safety tips:
- Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
- Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
- Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
- If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.
- Do not run a generator in a confined space without adequate ventilation.
- Turn off any electrical appliances that can easily be turned to the off position until power is restored.
We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:
- Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
- Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
- Follow us on Facebook and on Twitter @ EntergyARK.
- Follow updates in your local news media, like radio, television and newspapers.
We at Entergy realize you have been greatly impacted during this difficult time.
