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Insights > Entergy Arkansas Restoration Efforts for April 12 Thunderstorms
Entergy Arkansas Restoration Efforts for April 12 Thunderstorms
04/15/2020
A large line of severe thunderstorms with straight-line winds and tornados passed through Arkansas late Sunday evening April 12, causing more than 128,000 customer outages across the state. The heaviest areas of impact are south of Interstate I-40. Additional resources have been mobilized to assist with the restoration. Restoration may be slower than normal due to COVID-19 social distancing requirements. Repairs are underway, even as damage is being assessed. Estimated restoration times and area-specific details will continue to be communicated as damage assessment continues.
Southeast Arkansas
Arkansas County
Stuttgart Area
As of 9:00 a.m. April 15, approximately 676 customers remain without power, down from a peak of 6,500. Crews will continue to repair equipment this morning and restoration will continue throughout the morning. All customers who can safely take power are expected to receive power by 6:00 p.m. Friday April 17.
Dewitt Area
As of 9:00 a.m. April 15, approximately 858 customers remain without power, down from a peak of 1,575. Efforts will continue this morning to repair equipment damage from the storm. Due to the severity of the equipment damage restoration efforts may be prolonged. All customers who can safely take power are expected to receive power by 6:00 p.m. Friday April 17.
Bradley County
Warren & Hermitage
As of 9:00 a.m. on April 15, there are 4,182 customers without power in the Warren and Hermitage service areas. Damage assessments will be 100% complete today. Our work plan for today includes crews working on the West Pine St Area to begin restoring power to the northwestern half of Warren. Address specific estimated restoration times are not currently available due to the extensive damage. All customers who can safely take power are expected to receive power by 6:00 p.m. Friday April 17.
Chicot County
Lake Village Area
As of 9:00 a.m. April 15, approximately 328 customers are without power in the southern Lake Village area. While Chicot Memorial Medical Center was restored with power Monday evening, our crews are still working behind the facility today. We replaced several broken poles and spans of wire last night, and we are repairing equipment in the area today. Most customers who can safely take power are expected to be restored by 6:00 p.m. tonight.
Cleveland
Rison & Kingsland Area
As of 9:00 a.m. on April 15, there are 1,342 customers without power in the Rison service area. Storm Damage Assessment teams will continue identifying damage today. Customer-specific estimated restoration times are not currently available due to the extensive damage. Most customers who can safely take power are expected to receive power by 6:00 p.m. Friday April 17.
Dallas County
Fordyce & New Edinburg Area
As of 9:00 a.m. on April 15, there are 2,716 customers without power in the Fordyce and New Edinburg service areas. Storm damage assessment teams will continue identifying damage today. Customer-specific estimated restoration times are not currently available due to the extensive damage. Most customers who can safely take power are expected to receive power by 6:00 p.m. Friday April 17.
Desha County
Dumas Area
As of 9:00 a.m. April 15, approximately 551 customers are without power in the Dumas, Pickens and Mitchellville areas as a result of downed transmission structures, several broken poles and wire down. This area will require off road equipment to complete these repairs. Crews will be working in the Mitchellville area this morning. Most customers who can safely take power are expected to be restored by 9:00 p.m. tonight.
Drew County
Monticello & Wilmar Area
As of 9:00 a.m. April 15, there are approximately 3,074 customers without power in the Monticello and Wilmar service areas. Damage assessment is 100 percent complete. Crews are working to make repairs to 30 broken poles, 69 spans of downed wire and over 58 additional pieces of damaged equipment. Our work plan for today includes work to restore heavily damaged facilities in the North Gabbert Street area of Monticello as well areas near Cherry St and HWY 425 North. Most customers who can safely take power are expected to be restored by 6:00 p.m. tonight, April 15.
Jefferson County
Altheimer Area
As of 9:00 a.m. April 15, approximately 644 customers remain without power. Crews are in the area repairing equipment that was damaged due to the storm. Efforts will continue this morning and restoration will begin as soon as it is safe to do so. Due to the severity of the equipment damage restoration efforts may be prolonged. All customers who can safely take power are expected to receive power by 6:00 p.m. Friday April 17.
Pine Bluff Area
As of 9:00 a.m. April 15, there are approximately 14,492 customers without power in the Pine Bluff area. Damage assessment and restoration continues and includes 58 broken poles, 130 spans of wire on the ground, 29 damaged transformers, and 51 damaged pieces of equipment so far. Most customers who can safely take power are expected to be restored by 8:00 p.m. Thursday, April 16.
Lincoln County
Gould Area
As of 9:00 a.m. April 15, 2020, approximately 498 customers are without power in the Gould and Varner service areas as a result of downed transmission structures and several broken poles. Crews will be working in between Varner and Gould today to repair 3 broken poles and wire down that will require off road equipment to access the area. Most customers who can safely take power are expected to be restored by 9:00 p.m. tonight.
South Arkansas
Calhoun County
Thornton Area
As of 9:00 a.m. on April 15, there are 322 customers without power in the Thornton service area. Storm damage assessment teams will continue identifying damage today. Address specific estimated restoration times are not currently available due to the extensive damage. We will update you with estimated restoration times as soon as possible.
Columbia County
Magnolia Area
As of 9:00 a.m. April 15, there are approximately 115 customers in Magnolia without power. Damage assessment of the area is almost complete and repairs are underway. After further assessment, damages include: 6 broken poles, 9 spans of downed wire and dozens of trees on our equipment. Our work plan for today includes nine additional electrical line crews are assisting on concentrated damage areas around Columbia Rd 61 & 62. We expect to have power restored to customers in the immediate Magnolia area by 11:00 p.m. on April 15. Crews will also be working in the city of Rosston today along Hwy 371 and southern Nevada county.
Stamps Area
As of 9:00 a.m. April 15, there are approximately 32 customers without power as of 9:00 a.m. Damage assessment is expected to be compete today and repairs are underway. Damage includes 2 broken poles, spans of downed wire and repairs to equipment due to down trees. Most customers in the immediate Stamps area who can safely take power are expected to be restored by 10:00 p.m. tonight.
Ouachita County
Bearden Area
As of 9:00 a.m. on April 15, there are 621 customers without power in the Bearden service area. Storm damage assessment teams will continue identifying damage today. Customer-specific estimated restoration times are not currently available due to the extensive damage. We will update you with estimated restoration times as soon as possible.
Camden Area
By 10:00pm on Tuesday April 14, power was restored to over 5,000 customers in Camden, including the Ouachita County Medical Center, the Police Station, the Ouachita County Detention Center, as well as other critical services. We will continue to focus on the remaining 1,810 customers without power. Damage assessments includes 16 broken poles, 29 spans of downed wire, as well as 9 other pieces of damaged equipment. Most customers who can safely take power are expected to be restored by 9:00 p.m. on April 16. Keep an eye out for more updates, as we will continue to provide the most current restoration time estimates as we move forward.
Chidester Area
As of 9:00 a.m. April 15, there are approximately 354 customers without power in the Chidester area. Damage includes a down line between Camden to Chidester. Most customers who can safely take power are expected to be restored by 10:00 p.m. tonight.
Stephens Area
As of 9:00 a.m. April 15, there are approximately 2,795 customers are without power in the Stephens area and 1,276 customers remain without power in the Waldo area. Our work plans today include repairs around Waldo with concentrated efforts on Dogwood Rd. Damage assessments include 15 broken poles, 28 spans of downed wire, and 6 trees on power lines this morning. Further assessments have revealed 13 additional spans of wire down, and three additional fallen trees throughout the day. Two substations that deliver power to the area that were out and have had power restored to them at approximately 11:00 p.m. yesterday, which should restore power to grocery stores located in the area.
Union County
El Dorado Area
As of 9:00 a.m. April 15, there are approximately 411 customers remain without power in the El Dorado area. Most of the damage assessment is complete, showing 12 poles damaged, 39 spans downed wire, and 9 transformers still needing replacement. We expect to have most customers restored by 9:00 p.m. on April 16. We will continue to communicate updated restoration time estimates as we move forward.
Norphlet & Smackover Area
Approximately 1,200 customers were restored in the Norphlet and Smackover area yesterday, Tuesday April 14. As of 9:00 a.m. on April 15, approximately 317 customers remain without power. Damage assessment is almost complete, showing 2 broken poles, 4 spans of downed wire, and 7 other pieces of damaged equipment. We expect to have all customers who can safely take power restored by 10:00 p.m. on April 16.
Southwest Arkansas
Clark County
Arkadelphia & Gurdon Area
As of 9:00 a.m. on Wednesday, April 15, approximately 958 customers without power in the Arkadelphia area and 3,922 in the Gurdon Area. Our work plan for today includes the following areas: Hwy. 26 between Delight and Antoine, Hwy. 24 between Gurdon and Bluff City. Damage Assessment on Hwy 26 for 15-miles will be conducted this morning with a drone due to access issues. As we finish damage assessment mid-morning, lineman will move into other areas of Arkadelphia and Gurdon. The city of Gurdon is affected due to damage to transmission line structures at this time.
All customers who can safely take power are expected to be restored by 9:00 p.m. on Thursday, April 16. Should you have structural damages and or damages to your electrical service connection equipment please ensure all repairs are completed as soon as possible to avoid any further service delays.
Garland County & Montgomery County
Hot Springs Area
The thunderstorms caused more than 6,600 customer outages in the Hot Springs area. As of 9:00 a.m. on Wednesday, April 15, approximately 349 customers remain without power in the Garland and Montgomery County areas. Damage assessments are complete and repairs are well underway. Repair crews are working to repair services to all remaining customers and anticipate Most customers who can safely take power are expected to be restored by or before 4:00 p.m. Thursday, April 16.Should you have structural damages and or damages to your electrical service connection equipment please ensure all repairs are completed to avoid any further service delays. Please ensure you work with local building and electrical code enforcement organizations to avoid any service delays associated with inspection and permitting requirements.
349 customers remain without power in the Garland and Montgomery County areas down from just over 6,600.
Nevada County
Prescott, Rosson, & Bluff City
As of 9:00 a.m. on Wednesday, April 15, approximately 600 customers remain without power in the Prescott, Rossen, and Bluff City area as of 9:00 a.m., April 15. Entergy crews working on Hwy. 24 toward Bluff City,. Damage assessment continues in this area and Entergy crews will move in after this is complete. Service to all customers in this area should be restored by 9:00 p.m. Thursday April 16.Our work plan for today include crews working on Hwy. 24 toward Bluff City. All customers who can safely take power are expected to receive power by 9:00 p.m. Thursday April 16.
Grant County
Sheridan Area
As of 9:00 a.m. April 15, there are approximately 3,078 customers without power in the Sheridan area. Damage assessment and restoration continues and includes 8 broken poles, 40 spans of wire on the ground, 1 damaged transformer, and 15 damaged pieces of equipment so far. Customers that can safely take power are expected to be restored by 8:00 p.m. Thursday, April 16.
Hot Spring County
Malvern Area
As of 9:00 a.m. on Wednesday, April 15, approximately 4,056 customers remain without power in the Malvern area as of 9:00 a.m., April 15. Entergy workers are. Crews will be working in the following areas today: Malvern, Waco Road, Main Street, Gloster Court, and Section Line Road. We are working on Hwy. 229 to replace 27-broken poles a 15-mile stretch between Leola and Poyen. We are also sending other crews to Hwy. 229 North of Poyen, and into the Prattsville Community and Glen Rose Area.
All customers who can safely take power are expected to receive power by 9:00 p.m. Thursday, April 16. Should you have structural damages and or damages to your electrical service connection equipment please ensure all repairs are completed as soon as possible to avoid any further service delays.
Pike County
Delight Area
Approximately 496 customers are without power in Delight and surrounding areas as of 9:00 a.m., April 15. Damage assessment has revealed 7 broken poles, 17 spans of wire down, and 16 damaged equipment locations currently needing repair. All customers who can safely take power are expected to be restored by 9:00 p.m. Thursday, April 16.
East Arkansas
Phillips County
Helena & West Helena Area
The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 9:00 a.m. on Wednesday, April 15, approximately 2,940 customers in the area remain without power. Damage assessment is over 75% complete, and restoration work will need to be performed on nearly every street in Helena as over 85 broken poles have been identified. Approximately 60 workers are engaged to assess damage, clear trees, and restore power in the area. Power has been restored to the police station, city waterworks, and the hospital. Work continues to restore power to sewer lift stations and other critical services. Our work plan for this morning includes locations on Westwood Place, Nodaway Place, Airport Road, and Franklin St. All customers who can safely take power are expected to be restored by 11:00 p.m. on Friday, April 17.
Lake View, Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas
The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 9:00 a.m. Wednesday, April 15, approximately 845 customers in the area remain without power. Damage assessment is over 75% complete, and over 55 broken poles have been identified. Approximately 30 workers are engaged to assess damage, clear vegetation, and restore power in the area. Repairs are underway as damage continues to be assessed. Our work plan for this morning includes locations along Highway 44 in Wabash and Highway 20 west of Elaine. All customers who can safely take power are expected to be restored by 11:00 p.m. on Friday, April 17.
Northwest Arkansas
Conway County
Morrilton Area
As of 9:00 a.m. April 15, there are approximately 107 customers without power in the Morrilton area. Damage assessment is complete for those remaining without power, and includes 2 broken poles, 3 spans of wire on the ground, and 1 damaged transformer remaining. Crews are continuing to restore power in the area and all customers who can safely take power are expect to have electric service restored by 9:00 p.m. April 15.
As with any weather event, please be mindful of the following safety tips:
Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.
Do not run a generator in a confined space without adequate ventilation.
Turn off any electrical appliances that can easily be turned to the off position until power is restored.
We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:
Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
Follow us on Facebook and on Twitter @ EntergyARK.
Follow updates in your local news media, like radio, television and newspapers.
We at Entergy realize you have been greatly impacted during this difficult time.
