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Insights > Entergy Arkansas Restoration Efforts for April 12 Thunderstorms
Entergy Arkansas Restoration Efforts for April 12 Thunderstorms
04/17/2020
A large line of severe thunderstorms with straight-line winds passed through Arkansas late Sunday evening April 12 causing more than 128,000 customer outages across the state. The heaviest area of impact is south of Interstate I-40. Additional resources have been mobilized to assist with the restoration. Restoration may be slower than normal due to COVID-19 social distancing requirements. Repairs are underway. The estimated restoration times below are for the general areas identified. Please refer to the outage map for your specific location.
Should you have structural damages and/or damages to your electrical service connection equipment, please ensure all repairs and any required inspections are completed as soon as possible to avoid any further service delays.
Southeast Arkansas
Arkansas County Stuttgart Area
Stuttgart Area
As of 8:00 p.m. April 17, approximately 1,918 customers remain without power down from a peak of 6,500. Additional resources have been mobilized to assist with the restoration. Due to the significant damage sustained at our Stuttgart north substation the restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Dewitt Area
As of 8:00 p.m. April 17, approximately 1,305 customers remain without power down from a peak of 1,575. Due to the significant damage sustained to our equipment the restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Slovak Area
The Slovak area is served out of our Stuttgart North substation. Due to the significant damage to our equipment, restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Bradley County
Warren
As of 8:00 p.m. April 17, there are 2635 customers without power in the Warren service area. This is down from an initial customer outage count of 3142. The remaining damage includes 9 broken poles, 15 locations with downed wire, and 17 locations with other damaged equipment. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Hermitage
As of 8:00 p.m. April 17, there are 701 customers without power in the Hermitage service area. The remaining damage to the Hermitage area includes several broken poles, over 12 locations with downed wire, and 9 other locations with significant damage. Crews are in the area making repairs. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Cleveland
Kingsland Area
As of 8:00 p.m. April 17, there are 452 customers without power in the Kingsland service area. Damage in the area includes 7 broken utility poles and 32 locations with downed wire. Crews are in the area making repairs. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Dallas County
Fordyce & New Edinburg Area
As of 8:00 p.m. April 17, there are 2,635 customers without power in the Fordyce and New Edinburg service areas. Crews are working to make repairs on 13 broken poles, 11 spans of downed wire, and 55 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Drew County
Monticello Area
As of 8:00 p.m. April 17, there are approximately 2,077 customers without power in the Monticello service area. This is down from an initial customer outage count of 4,350. Crews are working to make repairs to 28 broken poles, 43 spans of downed wire, and 100 additional pieces of damaged equipment. Approximately 120 workers are assisting with restoration efforts in areas where damage to our equipment remain. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Wilmar Area
As of 8:00 p.m. April 17, there are approximately 2,356 customers without power in the Wilmar service area. Crews are working to make repairs to 8 broken poles, 9 spans of downed wire, and 100 additional pieces of damaged equipment. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Jefferson County
Altheimer Area
As of 8:00 p.m. April 17, approximately 644 customers remain without power. Due to the significant damage to our equipment, restoration efforts have been prolonged. All customers who can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Pine Bluff Area
As of 8:00 p.m. April 17, approximately 4,570 customers remain without power in the Pine Bluff area. Damage assessment with the assistance of helicopter and drone assessments revealed 68 broken poles, 150 spans of wire on the ground, 27 damaged transformers, and 26 damaged pieces of equipment remaining to be repaired in the area. Approximately 200 additional workers arrived in the area yesterday bringing the total to 585 workers in the Pine Bluff, Sheridan, Redfield, & White Hall areas. All customers that can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
South Arkansas
Calhoun County
Thornton Area
As of 8:00 p.m. April 17, 322 customers remain without power in the Thornton service area. Our damage assessment teams have identified 1 broken pole, 4 spans of downed wire, and 4 equipment damaged locations remaining to be repaired. We expect to have all customers who can safely take power to be restored by 10:00 p.m. Saturday, April 18.
Ouachita County
Bearden Area
As of 8:00 p.m. April 17, there are approximately 267 customers remaining without power in the Bearden service area. Storm damage assessment teams have identified 12 broken poles, 18 locations with downed wire, and over 30 locations with other damage equipment. We expect to have all customers who can safely take power to be restored by 10:00 p.m. Saturday, April 18.
Stephens Area
Approximately 64 customers are still without power as of 8:00 p.m. in the Stephens area. We will continue power restoration efforts on Columbia Rd. and throughout neighborhoods in Stephens. Approximately 35 crew members are working to restore power in this area using special off-road equipment to repair damaged equipment in areas that are difficult to access. Entergy crews are also working near the intersection of Columbia Rd. 111 and Columbia Rd. 64, Columbia Rd. 469, Columbia Rd. 60, Ouachita 102, and Ouachita 117. Damaged equipment still needing repairs includes 4 broken poles, 9 spans of wire down, and several trees and tree limbs down on equipment. All customer who can safely take power are expected to be restored by 10:00 p.m. Friday, April 17.
Southwest Arkansas
Clark County
Arkadelphia & Gurdon Area
As of 8:00 p.m. today, 66 customers remain without power in the Arkadelphia area, down from initial customer outages of 5,326 customers. In the Gurdon area 343 customers remain out of power, down from initial outages of 4,446 customers. Entergy has 130 workers in the area assisting with restoration efforts on the remaining 9 broken poles and 28 spans of wire on the ground. Entergy Crews will be working today in and around Arkadelphia, Gurdon, Prescott, Dalark, Sparkman, Antoine, Delight, Reader, Bluff City, Prescott, Curtis and Bismarck. All customers who can safely take power are expected to be restored by 10:00 p.m. Friday, April 17.
Grant County
Sheridan Area
As of 8:00 p.m. April 17, approximately 136 customers are without power in the Sheridan area. Restoration efforts continue for 3 broken poles, 22 spans of wire on the ground, 1 damaged transformer, and 1 damaged piece of equipment requiring repair. All customers that can safely take power are expected to be restored by 10:00 p.m. Saturday, April 18.
Hot Spring County
Malvern Area
As of 8:00 p.m. approximately 70 customers remain without power in the Malvern area, down from initial customer outage of 9,609 customers. Over 85 lineman and support staff are working to repair damaged equipment in the Malvern area. Entergy Crews are working around Malvern along Mt. Zion Road and Ridge Road. All customers who can safely take power are expected to receive power by 10:00 a.m. Saturday, April 18.
East Arkansas
Phillips County
Helena & West Helena Area
The thunderstorms caused more than 4,800 customer outages in the Helena area, leaving approximately 80% of the Entergy customers in the area without power. As of 8:00 p.m. April 17, approximately 578 remain without power. Over 40 broken poles, 50 spans of downed wire, and 25 pieces of damaged equipment remain to be repaired. Approximately 165 workers are engaged to clear fallen trees and restore power in the area. Power has been restored to the police station, city waterworks, the hospital, and other critical services. Restoration efforts continue throughout the city including locations and neighborhoods on Franklin Street, Beech Street, Poplar Street, Mimosa Street, Cooke Street, Kentucky Street, West Street, and Meadowbrook. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.
Oneida, Wabash, Elaine, Mellwood, & Crumrod Areas
The thunderstorms caused more than 1,800 customer outages in southern Phillips county, leaving approximately 70% of the Entergy customers in the area without power. As of 8:00 p.m. April 17, approximately 174 remain without power. Over 35 broken poles, 55 spans of downed wire, and 12 pieces of damaged equipment remain to be repaired. Approximately 100 workers are engaged to clear fallen trees and restore power in the area. Restoration efforts continue throughout the area including locations and neighborhoods on Phillips County Road 352 north of Lake View, Woodland Street and Martin Luther King Drive in Lake View, Phillips County Road 433 west of Wabash, and Phillips County Road 433 west of Mellwood. All customers who can safely take power are expected to be restored by 11:00 p.m. Friday, April 17.
As with any weather event, please be mindful of the following safety tips:
- Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
- Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
- Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
- If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.
- Do not run a generator in a confined space without adequate ventilation.
- Turn off any electrical appliances that can easily be turned to the off position until power is restored.
We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage application on www.entergy.com:
- Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
- Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
- Follow us on Facebook and on Twitter @ EntergyARK.
- Follow updates in your local news media, like radio, television and newspapers.
We at Entergy realize you have been greatly impacted during this difficult time.
