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Insights > Entergy Arkansas storm update – 4/10/25, 2 p.m.
Entergy Arkansas storm update – 4/10/25, 2 p.m.
04/10/2025
Entergy Arkansas appreciates your patience as we have completed our restoration efforts resulting from multiple rounds of thunderstorms starting on April 2. These storms brought high winds with two confirmed EF-3 tornadoes. Lightning and heavy rains caused historic flooding, damaging transmission and distribution infrastructure in areas that include neighborhoods, business districts, fields, waterways, and mountainous and remote areas.
As crews worked tirelessly to restore power, challenges such as trees blocking access to our equipment, impassable roads and dealing with knee-deep water due to flooding complicated our restoration efforts. In most cases, Entergy Arkansas crews were having to use chainsaws to trim trees to reach the problem areas before they could start working on the damage to our electrical infrastructure. Despite these challenges, Entergy Arkansas crews persevered to safely restore power to our customers.
Over the last week, Entergy Arkansas crews and mutual assistance contactors have restored power to approximately 100,000 customers. We have experienced two different peak customer outages during this time. The first one was April 2 with 27,000 customer outages and the second was April 5 with 71,300 customer outages. Some customers across the state experienced repeat outages due to additional storms. For the April 5 storm, we were able to restore power to 83% of our customer outages within 24 hours.
We understand the role electricity has in our everyday lives and are committed to working until everyone who can safely receive power is restored. Please keep in mind when dealing with restoration times, it is hard to get an accurate window sometimes due to unforeseen issues. We strive to provide the most accurate communications available and to pass it along to customers. The best way to get information is through View Outages on our website or visiting our Storm Center.
We understand unforeseen issues can be frustrating, and it was frustrating for our crews as well. During our assessment phase, we could not access certain areas initially and identified additional damage to our equipment once assessed. When crews build their restoration plans, they start at the source. If power can't make it from the generating plant to your local substation, it can't be delivered to your neighborhood or your street.
Once power flows back into an area via these larger systems, restorations occur in this order:
- Emergency services, life support facilities and communications networks (police, hospital, fire stations, media, industry) are restored.
- Lines serving large blocks of customers are restored next.
- Lines serving neighborhoods follow because multiple customers are involved.
- Individual services are then restored because fewer customers are involved, and, in the case of scattered outages, it often takes more time and effort to get power back on.
- Note: We don't base our restoration plan on customers' locations or their business history with us. Also, customers should report an outage only once. Making multiple reports for the same outage will not affect restoration times and ties up phone lines.
Consistent with our commitment to powering life for our customers every day, our crews used this opportunity to upgrade our infrastructure to further enhance reliability. In some cases, concrete poles are being used to improve system infrastructure and make it more resilient.
Entergy Arkansas would like to extend a sincere thanks to our customers that sent prayers and encouragement to our workers. Restoring your power as quickly and safely as possible is a core value, and we appreciate your support.
If your power is not restored, please check for damage to the electrical equipment attached to your home or business. If your electrical equipment sustained damage, these items must be repaired by a qualified electrician before Entergy can restore. Permits may be required. Learn more about the electrical equipment that serves your home and about how to manage service after damage at your location.
Customers should always stay away from downed lines and report them immediately by calling 1-800-9OUTAGE, 1-800-968-8243, and your local police station or fire department.
If your power is out and your electric equipment appears undamaged, please call 1-800-9OUTAGE, 1-800-968-8243. We sincerely apologize for the inconvenience and again appreciate your patience and cooperation as our crews safely restored power after this weather event. Thank you also for being a valued Entergy Arkansas customer.
