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Insights > Entergy Arkansas storm update – 5/9/24, 11 a.m.
Entergy Arkansas storm update – 5/9/24, 11 a.m.
05/09/2024
Entergy Arkansas has restored approximately 30,000 customer outages resulting from multiple storm fronts that moved through the state in the early morning hours on May 8 and May 9. Currently, there are approximately 1,800 remaining customer outages.
We understand how power outages impact your life and appreciate your patience as crews continue to work as quickly and safely as possible to restore power.
Crews are working in Hot Springs near the Peninsula, Shady Hills, Lakeland, and Carpenter Dam areas to restore power to the remaining 700 customer outages. Currently, the estimated restoration time for customers who can safely receive power is tonight by 10 p.m. Estimated restoration times may change.
Crews are also working in Northeast Arkansas to restore approximately 600 customer outages due to lightning and high winds from the May 9 early morning storm front. Walnut Ridge is the most impacted area. All customers are expected to be restored by 6 p.m. this evening.
Consistent with our commitment to powering life for our customers every day, our crews are rebuilding the system with thicker, stronger poles. In some cases, concrete poles are being used to improve system infrastructure and make it more resilient.
Customers who have structures that are destroyed and cannot take power are asked to inform Entergy by calling 1-800-ENTERGY (1-800-368-3749). More information regarding options for your electric service has been posted on our Entergy Storm Center.
While crews work to restore power, Entergy Arkansas urges customers to keep safety first. Here are some tips to keep you safe while we restore your power.
- Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, damaged or downed poles or other damaged equipment.
- Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines. Again, stay away from downed power lines.
- Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs or overhead wires falling to the ground.
- If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.
- Do not run a generator in a confined space without adequate ventilation. Use them only outdoors, following all manufacturers’ safety guidelines.
- Turn off any electrical appliances that can easily be turned to the off position until power is restored.
- Check on seniors, who can be particularly susceptible to extreme temperatures.
- Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.
We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage page on our website. Additional resources for your convenience:
- Download our app for your smartphone at entergy.com/app or visit Entergy Storm Center to stay informed on our restoration progress.
- Sign up for text alerts. From your cell phone, text REG to 368374, or visit entergytext.com.
- Follow us on Facebook and on Twitter @EntergyARK.
- Follow updates in your local news media, like radio, television, and newspapers.
