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Insights > Entergy Arkansas winter storm update – 1/11/25, 10:30 a.m.
Entergy Arkansas winter storm update – 1/11/25, 10:30 a.m.
01/11/2025
Entergy Arkansas crews began preparing for the arrival of winter weather well before initial impact, and its efforts have paid off. Arctic cold winter weather with several bouts of snow and sleet moved throughout the state Thursday afternoon into Friday. While the winter weather did cause outages to customers, employees were able to quickly respond and minimize their duration, despite the treacherous road conditions. We have successfully restored power to over 86% of customers within the first 48 hours of initial impact. Entergy crews continue to restore power to approximately 1,620 customers impacted by Winter Storm Cora that brought extreme cold, snow and icing to some parts of the state.
The most dangerous part of a storm is often just after it passes. Some accumulated snow and ice remain present across parts of our service area today. We expect the weather to be above freezing today. We ask that you continue to drive safely and watch for black ice to prevent accidents that could damage electrical equipment and potentially cause power outages.
Your safety and comfort are our top priorities. During this time to help our customers navigate the conditions, we have suspended all disconnections through Monday, January 13. Disconnections will resume when temperatures are above 32 degrees.
Entergy Arkansas would like to extend a warm thank you to the men and women who endured extreme conditions to keep the lights on. Approximately 2,140 resources were activated for storm response. Our power delivery team actively monitored and balanced load strategically across the state to protect our customers and equipment. Entergy Arkansas will remain storm ready.
Entergy Arkansas strives to provide the most up-to-date information about outages. The best way to get information is via Entergy’s View Outage page on our website. Customers with special needs or other circumstances are encouraged to plan for other accommodations, in the event of an outage.
Thank you for being our valued Entergy Arkansas customer. Stay warm and connected, as we navigate this season together.
For preparation tips and cold weather updates, visit entergy.com/cold.
For additional inclement weather tips and storm updates, visit entergy.com/stormcenter.
To report an outage visit myentergy.com/reportoutage.
Current Network Restoration Times:
Magnolia
Damage assessments are continuing. Currently 1,362 customers remain without power in Columbia and Nevada Counties. Majority of the damage to our facilities has been from frozen trees and tree limbs, falling into our lines. Additional personnel and resources have been brought in to help with restoration efforts. The estimated restoration time for the majority of customers who can safely receive power is 10 p.m. tonight. However, some customers in the hardest-hit areas of Magnolia could see their power restored Sunday.
WINTER WEATHER RESTORATION PROCESS
As the winter storm impacts Arkansas, we will deploy scouts to assess damage in all affected areas. It is on these assessments that we base our estimated restoration times. We will communicate these estimates with you and will provide updates as new information becomes available. Our crews will simultaneously be restoring service where it is deemed safe to do so. We ask for your patience, and please know restoring your power safely and quickly is our top priority.
Extra weight on power lines caused by ice can cause them to fall or stretch, possibly causing power interruptions. While Entergy Arkansas manages growth of trees and bushes near electrical equipment, one half-inch of ice can increase the weight of a tree limb as much as 30 times, causing even smaller limbs to bend or snap, falling onto power lines and causing an outage.
Please be aware the restoration process can be hampered by the surge of instantaneous electrical demand from appliances (heating units, water heaters, etc.) when service is restored to your location, potentially overloading protective devices on Entergy’s electrical system. To help mitigate this problem, Entergy encourages you to turn off any electrical heaters or electrical appliances that can easily be turned off until power is restored.
As with any weather event, please be mindful of the following safety tips:
- Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, damaged or downed poles or other damaged equipment.
- Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines. Again, stay away from downed power lines.
- Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs or overhead wires falling to the ground.
- If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.
- Do not run a generator in a confined space without adequate ventilation. Use them only outdoors, following all manufacturers’ safety guidelines.
- Turn off any electrical appliances that can easily be turned to the off position until power is restored.
- Check on seniors, who can be particularly susceptible to extreme temperatures.
- Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.
We want to keep you informed and in control. The best way to get information about outages is via Entergy’s View Outage page on our website. Additional resources for your convenience:
- Download our app for your smartphone at entergy.com/app or visit Entergy Storm Center to stay informed on our restoration progress.
- Sign up for text alerts. From your cellphone, text R E G to 368374, or visit entergytext.com.
- Follow us on Facebook and on Twitter @EntergyARK.
- Follow updates in your local news media, like radio, television, and newspapers.
