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Insights > Entergy joins Big Easy Ideas podcast in advance of New Orleans Entrepreneur Week 2024
Entergy joins Big Easy Ideas podcast in advance of New Orleans Entrepreneur Week 2024
03/06/2024
Partnership with New Orleans Entrepreneur Week highlights Entergy’s focus on putting customers first
New Orleans Entrepreneur Week, the Gulf South’s largest entrepreneurship festival, will be held from March 11 – March 16, and Entergy joined their Big Easy Ideas podcast in advance of this year’s festivities to discuss how we put our customers at the center of everything we do.
Customer centricity
Last year, Entergy KeyString Labs Vice President of Innovation Michael Cross sat on a panel focused on customer centricity with Gifted Healthcare CFO David Dart, Performance Health Partners Founder and CEO Heidi Raines and Waldo Founder and CEO Justin Wohlstadter.
“A big part of customer centricity is building trust,” said Cross.
To foster trust, our innovation lab prioritizes continuous customer research.
“We do a lot of research,” said Cross. “We use panels and analytics to understand what challenges customers are facing.”
What we do with the research findings is equally important.
“We work with our operating companies and their retail regulators to apply what we learn to make improvements for our customers,” said Cross.
A recording of the 2023 panel is now available on the Big Easy Ideas podcast.
Listen to the interview here on Spotify, iHeart Radio and Apple Podcasts.
NOEW 2024
This year, Entergy continues our partnership with NOEW to bring attention to relevant topics like sustainability and artificial intelligence.
Cross will moderate a panel on electrification, sustainability and green infrastructure. This fireside chat will take a systems view of how Louisiana is leading in renewables, from sustainable power generation through green power distribution on the grid. The panel includes Laura Beauchamp, director, resource planning and market operations, for Entergy Louisiana, Dr. Kathy Johnson, president of the University of New Orleans and Lacy McManus, executive director of Louisiana Future Energy with Greater New Orleans, Inc.
Andy Quick, Entergy’s chief AI officer, will also join a panel with other artificial intelligence leaders at NOEW 2024 to discuss the future direction of these tools to solve major business problems.
Interested in learning more? NOEW is free and open to the public. The panels will take place on Wednesday, March 13 at Gallier Hall. See a full schedule here.
