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Insights > Entergy Louisiana Hurricane Ida Update – 9/14/21
Entergy Louisiana Hurricane Ida Update – 9/14/21
09/14/2021
For power status information on your location:
Maps with estimated restoration times can be viewed at https://www.entergy.com/hurricaneida/etr/ for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne Parish. Please note that these restoration dates represent the vast majority of customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more.
Due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. As we work to restore our systems, we ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by typing OUT to 36778 or go to MyEntergy or Mobile App and report your outage or dial 1-800-9OUTAGE or report your outage to the automated system or speak to a representative. We are working to resolve these issues as quickly as possible.
Map Details:
- Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
- It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.
- In addition, during major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly and provide information that must be communicated from the workers in the field, back to the office and ultimately be updated in the underlying systems that supply data to the outage map.
- Review FAQs for more details.
Category 1 Hurricane Nicholas made landfall about 10 miles west-southwest of Sargent Beach, Texas late Monday night packing 75 mph winds. Since landfall, Nicholas has been downgraded to a tropical storm as it slowly moves northeast. Forecasters are tracking the storm to continue its northeast path Tuesday and then turn east by Wednesday over Louisiana. Flash flooding is expected with five to ten inches of rainfall across central and southern Louisiana and potential tidal flooding in lower coastal areas. Customers are reminded to stay safe and away from downed power lines and flooded areas. Do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible.
As we keep an eye on Nicholas, our Hurricane Ida restoration efforts have not wavered. After 15 days of restoration work, we have successfully restored power to more than 90% of all customers who lost electrical service following the devastation left behind by Hurricane Ida. As of 9AM, approximately 84,000 customers remain without power, down from a peak of over 902,000 outages in the state. Since Ida made landfall on Aug. 29, crews have restored power to approximately 818,000 customers. The damage from Ida’s historic intensity caused severe damage across southeast Louisiana including 30,516 poles, 35,717 spans of wire and 5,914 transformers. In total, the number of damaged or destroyed poles from Ida is more than hurricanes Katrina, Ike, Delta and Zeta combined. Nearly 80% of those broken or damaged poles are from the most heavily impacted areas of the Bayou Region, the River Parishes and the I-55 corridor.
With severe weather expected to move through our area this week, safety will remain our top priority. Our crews will shelter in either their trucks or another safe site if lightning is within 10 miles of a work location. In addition, our teams cannot put their buckets in the air when winds are greater than 30 mph. Please know, once conditions improve, we will resume our work to restore power quickly and safely.
We would like to remind our customers, that if you live in a neighborhood that has had power restored but you don’t have power at your home, you are likely to have electrical damage. If you are without power, check for damage to the electrical equipment attached to your home or business and contact an electrician to make repairs. If your electric equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE. Be especially careful inspecting your house in a neighborhood where power has been restored, because the wires will be live. Be smart, be safe and call a licensed electrician to check it out for you. Sometimes damage can be subtle. For example, your meter may be pulled off of your house by only a couple of inches and that can be hard to detect. Remember, a licensed electrician’s inspection of your property’s electric wiring may be needed before Entergy can restore power to a home or business that has water damage from rain or flooding.
Customers should keep in mind that just because power is available does not mean their home can safely accept it. Residents should check for damage to the electrical equipment attached to their home or business and contact an electrician to make any needed repairs. For information regarding electrical equipment on a home, please visit https://www.entergynewsroom.com/storm-center/weatherhead/. If damage has been repaired by a qualified electrician, customer should call 1-800-ENTERGY to generate a service reconnection work order.
Parish Information
Assumption Parish
The vast majority of customers who can safely receive power have been restored.
East Bank of Jefferson Parish
Number of outages as of 9 a.m.: 5,878 (includes all of Jefferson Parish) – 3% of customers remain without power. Excluding lower Jefferson Parish, 99% of customers have been restored.
Area Notes: The vast majority of the customers that can safely receive power on the East Bank of Jefferson Parish have been restored. Crews remain in the parish doing final walkdowns and restoring power to small pockets of remaining customers. There are a number of customers scattered across the parish that are unable to take service. That exact number won’t be known until later after parish permit inspections are completed.
West Bank of Jefferson Parish - Estimated Date of Restoration: September 17 for remaining customers
Number of outages as of 9 a.m.: 5,878 (includes all of Jefferson Parish) – 3% of customers remain without power. Excluding lower Jefferson Parish, 99% of customers have been restored.
Area Notes: The vast majority of customers that can safely receive power have been restored. In the heavy hit areas in and around the location of the downed transmission tower in Avondale, Bridge City and some of Westwego, the restoration date has been extended due to several factors. The removal of the destroyed transmission tower and lines in the Mississippi River had to be coordinated with the Army Corps of Engineers, U.S. Coast Guard, Levee District, Louisiana State Police, Jefferson Parish EOC, and other agencies to ensure everyone’s safety. This was a national priority. The all clear to perform restoration work in this area was not completed until September 6, which was 8 days after landfall. In addition to the transmission system damages, the lower voltage electrical distribution system damages were extensive with challenging environmental conditions requiring off road work and track equipment. The affected customers in Bridge City/Ninemile Point between Bridge City Avenue and the river have been restored. Approximately 1,400 customers including TPC, Nola Motor Sports, some residential and commercial areas in Avondale along Hwy 90 and Jamie Blvd will be restored by September 14. Approximately 1,800 customers including residential and commercial areas in Westwego and Bayou Segnette including the DOTD office building will be restored by September 14. Power is expected to be restored September 17 for Barataria and Crown Point in the lower portion of Jefferson Parish.
Lower Jefferson Parish - Estimated Date of Restoration: September 29
Number of outages as of 9 a.m.: 5,878 (includes all of Jefferson Parish) – 3% of customers remain without power. Excluding lower Jefferson Parish, 99% of customers have been restored.
Area Notes: The area suffered massive damage. Accessibility issues continue to present challenges. Grand Isle will be a rebuild rather than repaired.
Lafourche Parish - Estimated Date of Restoration: September 29
Number of outages as of 9 a.m.: 22,915 – 52% of customers remain without power
Area Notes: While the estimated date of restoration is September 29, we expect to begin powering critical facilities and other social infrastructure within the parish in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish. The area suffered massive damage, and the electric network in southern portions of the parish will have to be completely rebuilt. These areas, including Golden Meadow and areas south of Golden Meadow, may experience outages that extend beyond September 29. We are currently evaluating alternate solutions to be able to safely provide power as quickly as possible. We cleared the majority of LA 1 to open heavy haul route to allow for equipment to be transported through the area of Port Fourchon. Critical customers restored include Thibodeaux Regional Hospital, St. Anne Hospital, City of Thibodaux Water Plant, Lafourche Water District in Lockport, Nicholls State University, Rouse’s, Lafourche High School, Lafourche Government, Wal-Mart, Lafourche 911, Raceland Elementary, Raceland Middle School and downtown Thibodaux. Also restored, main lines off of Rienzi, Ridgefield, Tiger Dr, Hwy 308, Abby Road and the South Acadia Substation. The majority of customers in the Raceland and Matthews communities that can take power have been restored. Crews continuing to work in the Valentine, Lockport, LaRose and Cut Off communities. We have energized eight feeders in this area out of the Lockport and Raceland Substations. Over the next several days, we will continue to pick up blocks of customers in the Central Lafourche community. We also have crews working the Lockport, Golden Meadow/Galliano and Cut Off areas and on Highway 308 to Lafourche Crossing and South to the water plant. Concurrently, we will be working to restore power north of Highway 90 on LA 1 and 308 moving towards the community of St. Charles and south of Highway 90 on LA 1 and 308 moving towards the community of Lockport.
Livingston Parish - Estimated Date of Restoration: September 17
Number of outages as of 9 a.m.: 1,462 – 6% of customers remain without power
Area Notes: Springfield substation energized enabling power to Springfield, Killian and Albany as well as Weyerhaeuser in Holden. All feeder backbones are restored, and crews are working on feeders from the Hammond and Springfield Substations and large laterals through wooded areas which will energize commercial and residential areas in the parish.
Orleans Parish
All customers who can safely receive power have been restored.
Plaquemines Parish (Outside of Belle Chasse) - Estimated Date of Restoration: September 29
Plaquemines Parish (Belle Chasse) - Estimated Date of Restoration: September 10
Number of outages as of 9 a.m.: 550 – 4% of customers remain without power
Area Notes: All critical customers in the parish who can safely receive power have been restored as well as the vast majority of customers in Belle Chase. Accessibility issues continue to present challenges in lower Plaquemines Parish. All feeders out of Happy Jack substation have been energized including the medical center, fire station, police station, and Shell Nairn. We have restored the Boothville Water Plant and the majority of customers between Port Sulphur and Buras are energized as well as the river side of the highway from Buras to Venice – portions of Hwy 11 and Hwy 23. Crews continue to work from Alliance to Venice.
St. Bernard Parish
The vast majority of customers who can safely receive power have been restored.
St. Charles Parish - Estimated Date of Restoration: September 29
Number of outages as of 9 a.m.: 14,525 – 63% of customers remain without power
Area Notes: While the estimated date of restoration is September 29, we expect to begin powering critical facilities and other social infrastructure within the parish in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish. Critical customers restored include Luling Hospital which also allowed power restoration to several connected businesses and residential customers, St. Charles Ochsner Hospital, a water treatment plant, several sewer-lift stations, Ashton Manor Nursing Home, the St. Charles Parish Sheriff‘s Office, St. Charles Parish Community Center, the Parish Performance Arts Center, St. Charles Parish Courthouse, the St. Charles Parish EOC and Montz Town Hall. Additionally, we have energized two large Luling residential neighborhoods along with residents in the Hahnville area. In Destrehan, we have crews working on the feeders along the railroad that service customers around I-310 and River Rd. Along Airline Hwy that serves customers on each side of I-310, repairs on this feeder are 80% complete. And feeders along Jonathon Street have been restored. In Luling, crews have energized feeders along Hwy-90 between Monsanto and Paul Maillard Rd. Feeders being repaired from Monsanto Recreation Area to Paul Maillard Rd. In Paradis, crews restoring service along Bayou Gauche re-energized 760 of 1773 customers, and the work is 80% complete. Crew restoring service along Hwy-90 in Des Allemands and is about 80% complete.
St. James Parish - Estimated Date of Restoration: September 17
Number of outages as of 9 a.m.: 2,446 – 25% of customers remain without power
Area Notes: While the estimated date of restoration is September 17, we expect to begin powering critical facilities and other social infrastructure within the parish well in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish. Power has been restored to St. James High School, water treatment plant in Lutcher and Gramercy, Lutcher Sr. Citizens home, Miranda Aluminum, Louisiana Sugar Refinery and River Road from Veterans bridge to VNM Motors. Lutcher Hospital and Louisiana Sugar Refinery were also restored. Customers along River Rd in Convent restored. Crews continue to make good progress at Convent, Uncle Sam and Vacherie Substations, and we energized feeders coming out of those substations in Lutcher and Vacherie. Additionally, Vacherie Elementary School, Sixth Ward Elementary School in Vacherie, and the Gramercy sewer lift station were restored. Crews are working the west bank of the parish as well as commercial and residential areas throughout the parish.
St. John Parish - Estimated Date of Restoration: September 17
Number of outages as of 9 a.m.: 9,063 – 46% of customers remain without power
Area Notes: While the estimated date of restoration is September 17, we expect to begin powering critical facilities and other social infrastructure within the parish well in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish. We have energized the feeder in Laplace that serves along Airline Hwy from the Spillway to Hwy 51 along with the Belle Point feeder that serves Ochsner Clinic Hospital, several commercial businesses along Airline Hwy and customers in Reserve from Central Ave to River Rd. Laplace Hospital, St. John VA Clinic, St. John High School and the St. John sewer lift station have been restored as well as multiple hotels and the Walmart in Laplace. West 10th Street in Reserve restored power to some commercial customers. Central St. to River road, Airline Hwy from St. Charles/St. John Parish Line to Hwy 51 and Hwy 51 from Airline Hwy to Total Choice Credit Union is energized. We are continuing to work on the feeders coming out of the Laplace Substation, Belle Point and Dutch Bayou. Congestion and rear access poles continue to pose challenges, but our crews are working with local officials and bringing in necessary equipment to address. Crews are working River Road in Reserve, parts of River Land Estate in Laplace, Lucy, Edgar, Wallace and the west bank of the parish as well as commercial and residential areas throughout the parish.
St. Tammany Parish
The vast majority of customers who can safely receive power have been restored.
Tangipahoa Parish - Estimated Date of Restoration: September 17
Number of outages as of 9 a.m.: 5,978 – 9% of customers remain without power
Area Notes: While the estimated date of restoration is September 17, we have already begun to power certain critical facilities and other social infrastructure within the parish. We expect to continue this focus while we expand to residential areas and restore power to the parish. Critical customers and infrastructure restored include Memorial Hospital in Amite, North Oaks Hospital, Prevost Memorial Hospital, the Ponchatoula Substation, the Amite Lift Station and the Tickfaw Fire Station. In Amite, crews have made repairs on the I-55 crossing and have energized the feeder down Hwy 1054 North and South. Town of Roseland has been restored. Three Kentwood Feeders energized as well as three feeders and Wienberger Rd in Ponchatoula for the customers that can receive power. Crews continue to work in Loranger, Independence, Tickfaw, Amite, Ponchatoula, Robert and Hammond.
Terrebonne Parish - Estimated Date of Restoration: September 29
Number of outages as of 9 a.m.: 17,066 – 61% of customers remain without power
Area Notes: While the estimated date of restoration is September 29, we expect to begin powering critical facilities and other social infrastructure within the parish in advance of this date. We continue to clear roads and pick up poles and wire while simultaneously repairing feeder lines to critical customers. We expect to continue this focus while we expand to residential areas and restore power to the parish. Critical customers restored include the Terrebonne Sewer Treatment Plant and Targa. Crews continue to work on two lines around the Southland Substation South of Hwy 90 along the west side of Hwy. 24 and continuing along West Park to Fairmont Drive. Both of the main backbones are energized, and work will continue on laterals and taps to fully restore the line. Workers continue to repair significant damages around the Terrebonne substation to the four distribution lines that serve the area which include Bayou Gardens, Evangeline Business Park, Evergreen Estates and Broadmoor Heights. Three of the lines are energized. A fourth line is being repaired along with taps and laterals to be able to fully energize all customers who can receive power. Crews have energized two lines out of the Cascade substation which runs along both sides of Hwy. 24 South of Broadmoor to Highland Drive and includes Southland Estates, Colonial Acres, Stone’s Throw Apartments, Woodburn, and Deroche Estates. We will continue to make repairs to laterals and taps on the line to ensure that all customers who can receive power will be energized. One of the lines out of the Coteau Substation, which run along both Hwy. 660 and Hwy. 316 as well as along St. Louis Canal Road, has been energized and repairs on the second expected to be complete within a few days. In the Humphrey Substation area, working on feeders that run along the South side of Hwy. 182. One of the lines is energized while the rest of the area should be energized in the next couple of days. The workers continue to repair damages to laterals and taps to ensure that all customers that can receive power should be fully energized. In the Schriever Substation area, which runs along Hwy. 311 from Rebecca’s Pond Drive on the Northern end to Ellendale Blvd on the Southern end, both feeders are energized, and crews continue to repair work on laterals and taps. This will allow all customers who can receive power will be fully energized. In the Houma Substation area, we now have five energized lines and will continue to repair laterals and taps to ensure all customers who can receive power can be energized. This area is primarily located Southeast of the City of Houma south of Hwy 56. In the Coteau Substation area, we have now energized two distribution lines. Crews will continue to repair laterals and taps to make sure any customer who can receive power is fully energized. The area is located Southeast of the City and runs parallel along Hwy 24 and then Hwy 55 to Bourg and then to Montegut. We will continue to address major damages to lines in and around areas with an emphasis on trying to restore power to key commercial locations like grocery stores, pharmacies, and gas stations in the near future. Continue to communicate with the local EOC and assist the City and Parish with their specific needs in the area and quickly tie those services in when repairs are made, and a transmission source is available.
Washington Parish
All customers who can safely receive power have been restored.
STORM RESTORATION PROCESS
- Following a storm, we deploy scouts to assess damage. Our scouts work as quickly and safely as possible in sometimes very dangerous conditions. As damages are assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. We ask for your patience, and please know restoring your power safely and quickly is our top priority.
- As we assess the damage, we will begin restoring service where it is deemed safe to do so.
- To help ensure a smooth resumption of service, we ask that customers experiencing outages turn off or unplug their air conditioners and large appliances so that when power is restored, those appliances may be turned back on gradually.
IMPORTANT GAS SERVICE INFORMATION
- Stay away from suspected gas leaks.
- Do not attempt to turn natural gas valves on or off.
- To report a gas leak, call 1-800-9-OUTAGE.
STAY INFORMED
We continuously keep our communities informed throughout a storm using the following channels:
- Disaster Resources | Entergy | We Power Life
- Download our free app for your smartphone at entergy.com/app.
- Sign up for text alerts. From your cell phone text REG to 36778.
- Visit the Entergy Storm Center website and our View Outages page.
- Follow us on Twitter.com/entergyla or Facebook.com/entergyla.
- Call us at 800-9OUTAGE (800-968-8243).
- Follow updates in your local news media like radio television and newspapers.
