Insights > Entergy Named 2019 Smart Energy Consumer Collaborative Best Practice Award Winner

Entergy Named 2019 Smart Energy Consumer Collaborative Best Practice Award Winner
By: Corporate Editorial Team

02/07/2019

For its efforts in continuing to make considerable investments in developing a smarter energy ecosystem, Entergy has been named a 2019 Best Practices Award winner by the Smart Energy Consumer Collaborative, the group announced this week during its annual consumer symposium.

The award recognizes leadership from electrical providers who make significant investments in consumer-focused and consumer-friendly innovations, focusing both on successful programs and applicable insights.

"Entergy is thankful to have been recognized by the Smart Energy Consumer Collaborative for its customer culture transformation work in 2018," said Raiford Smith, vice president of energy technology and analytics. "We are proud to receive this award for our extensive focus on recognizing customer needs, offering valued products and services and developing new, innovative solutions."

Over the past several years, Entergy has invested heavily in developing a new customer analytics, products and services and customer product engineering organizations to better understand what customers want, deliver those products and services and develop new, supporting engineering capabilities to assist in the delivery of these new products and services.

By transforming the company culture to focus on the end consumer, Entergy is more easily able to uncover critical insights about what customers are looking for and deliver innovative solutions that better meet those needs.

Tags
Customers  Awards  Advocate Power 
Corporate Editorial Team
Related articles
Entergy surprises customers and spreads holiday joy through annual “Operation Secret Santa” program
This holiday season, Entergy brought smiles to customers with the return of “Operation Secret Santa.” At the Canal Street Customer Care Center, select customers were pleasantly surprised as Santa stepped in to cover their utility bills, thanks to The Power to Care, part of Entergy’s program dedicated to assisting low-income families and households.
Read more
A powerful serve
We have all experienced what it means for someone to come alongside us in our time of need. To know that, in this season of good tidings the times are tough for some—some who need a tangible sign that someone cares.
Read more
Entergy launches task force to help make energy more affordable for its customers
As a leader in our communities for more than 100 years, Entergy is committed to keeping our customers' bills affordable, especially for our customers struggling to pay their bills. That’s why earlier this year, we launched our new task force, Leading Energy Affordability for All, or LEAF.
Read more