Insights > Entergy New Orleans’ commitment to proactive service

Entergy New Orleans’ commitment to proactive service
By: Sue Henry • Senior Lead Communications Specialist, Entergy New Orleans

11/13/2024

As part of Entergy New Orleans’ commitment to strengthening reliability and our relationship with our community, we recently conducted comprehensive walk-downs in each New Orleans council district. Led by teams of customer service managers, line workers, and representatives from the Energy Smart program, the walk-downs proactively addressed infrastructure needs across our service area.

During these district walk-downs, our line workers and customer service teams collaborated with community members to identify issues that could impact electric service reliability. As part of this proactive approach, line workers surveyed the area for potential maintenance issues and performed some repairs on-site. The hands-on process allowed for real-time identification and resolution of service concerns and reduced the need for unplanned repairs in the future.

During these events, we not only repaired the infrastructure, but also opened the lines of communication between Entergy New Orleans and the residents we serve. By inviting community members to participate, ask questions, and share feedback, the walk-downs helped to build transparency and allowed us to better meet the needs of our customers.

The council district walkdowns reflects Entergy New Orleans’ dedication to creating a resilient, reliable energy system that supports the needs of our city.

Tags
New Orleans  Community  Customers  Infrastructure  Lineworker  NOLA Community  NOLA Customer Service  NOLA Reliability  NOLA Resiliency  Reliability  Resiliency 
Sue Henry
Senior Lead Communications Specialist, Entergy New Orleans
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