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Insights > Entergy prepares for winter storm
Entergy prepares for winter storm
01/20/2025
A winter weather event is on the way. Now is the time for Entergy and our customers to complete last-minute preparations. We are prepared, and we want you to be prepared, too.
The impact of winter storms is very difficult to predict, but forecasts indicate the approaching weather system could bring below freezing temperatures, snow, ice or freezing rain beginning as early as this evening. We are all keenly aware of the damage major winter storms has caused in recent years. We’ve learned from them and we’re ready.
Cold weather restoration is handled differently
We use a methodical and calculated process in bringing customers back online after an outage in very cold weather, regardless of whether the initial cause of the outage was specifically weather-related. Rather than simply energizing an entire power line all at once, we must bring customers back online one section at a time to avoid damage to our system and making the situation worse.
Customer preparations and storm safety
Hazards are all around us following severe winter weather – from downed electric lines and equipment to personal generator risks.
Customers should be finalizing last-minute preparations as weather conditions allow. We want you and your family to remain safe with any preparations and precautions, especially for anticipated freezing temperatures and potentially dangerous surroundings outside – whether on the road or if the weather in your area brings winter conditions.
We urge customers to take extreme care with heaters, fireplaces and generators. Check in on your neighbors, especially seniors and disabled.
Personal generators are very useful following a disaster, but they also can be hazardous. The primary hazards to avoid when using a generator are carbon monoxide poisoning from the toxic engine exhaust, electric shock or electrocution and fire. Generators should be operated in accordance with manufacturers’ standards. Incorrectly connecting a generator to a home or building’s electrical system can create a danger for utility workers and the public.
Stay alert for natural gas leaks. If you smell natural gas, or if you hear a blowing or hissing noise, open a window and leave the area immediately. Do not operate electrical switches. If possible, turn the outside main gas valve off and call your natural gas provider, remaining away from the potential leak. Entergy gas customers should call 1-800-ENTERGY (800-368-3749).
Above all, stay safe. A personal plan for you and your family is the best way to remain safe and be winter storm ready.
Stay informed and stay in touch
As you make your plans, we will keep you informed throughout about our response. We send storm and restoration updates to customers who are signed up to receive notifications from us.
Verify your contact information in your online myEntergy account before severe weather strikes, so you receive our notifications. Download our free app for your smartphone at entergy.com/app. And sign up to receive notifications ahead of a storm: myEntergy.com or by texting REG to 36778.
If this storm impacts your area, you can report an outage quickly and easily through our digital options – using either our free mobile app, online at myEntergy.com, or by texting OUT to 36778.
Visit our Storm Center a one-stop website for information on winter storm safety, preparation, restoration and regular updates specific to the storm. You can also access the View Outages map from here and learn more about winter safety, for example:
- Get prepared: Make a plan, make a kit.
- Your mobile phone: A lifeline during a disaster.
- Stay informed: Get the app, report an outage.
- Stay safe: Safety after the storm.
- Generator safety: Know the hazards.
- Extreme cold safety: Indoor and outdoor tips.
- Gas safety: Know the signs.
