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Insights > Entergy recognizes National Consumer Protection Week, shares tips to avoid scams
Entergy recognizes National Consumer Protection Week, shares tips to avoid scams
03/03/2025
Entergy is proud to celebrate National Consumer Protection Week, a Federal Trade Commission awareness campaign to help customers identify, report and avoid scams.
Consumer fraud reports reached a record high – $10 billion in losses – in 2023, according to the FTC. About 1 in 5 people lost money to imposter scammers, who claim to be someone they’re not to gain your trust. And while data for the entirety of 2024 is not available yet, trends from the first half of the year suggest losses are on track to surpass those of 2023.
“Utility imposters are always trying new and creative ways to take your money or obtain your personal information,” said Chris Peters, vice president and chief security officer at Entergy. “Don’t fall for it; please continue to be cautious and protect yourself and your families from scammers.”
Here are common scams and tips to protect yourself from them:
Caller ID scams and threats to disconnect
Scammers can manipulate your caller ID to disguise themselves as Entergy representatives, and oftentimes, they’ll demand personal information or make a threat to disconnect your service if you don’t provide payment immediately.
Remember, Entergy representatives will never demand immediate payment or cut off service without considerable warning. Do not share personal information – like your banking information or credit card number – with unsolicited callers.
Search engine scams
Watch out for fraudulent websites and phone numbers that look like ours when you search for them online. Always confirm that you are using our official website, entergy.com, and customer portal, myEntergy.com, to conduct business.
QR code and barcode scams
Look out for text messages that appear authentic but are scams. In these scenarios, customers will receive what appears to be an automated text message requesting payment for a past due bill, along with a QR code or barcode that would route them to an unauthorized payment method. Again, do not fall for these scams and be sure to only use official Entergy channels for making payments.
In-person scams
Be cautious of unexpected visitors claiming false affiliations with Entergy. Entergy representatives at your doorstep will not rush you to sign up for any programs or services, especially without giving you time to review all terms and conditions.
“If you find a phone call, text message, email or door-to-door salesperson claiming to be someone from Entergy to be suspicious, please contact us directly,” said Jeremy Champlin, Entergy vice president of customer care.
Report activity to Entergy, your bank or financial institution and the proper authorities, which can include the Better Business Bureau or FTC. Document all details – such as receipts, names, websites, phone numbers or email addresses – associated with the crime.
Entergy is proud member of United Utilities Against Scams, a consortium of more than 150 U.S. and Canadian electric, water and natural gas utilities and their respective trade associations that are dedicated to combating utility imposter scams.
With the assistance of customer reports, UUAS has helped disconnect thousands of toll-free numbers that scammers used to target utility customers.
Visit entergy.com/scams for additional resources on new and evolving threats.
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