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Insights > Entergy system Hurricane Beryl update – 7/12/24, 11 a.m.
Entergy system Hurricane Beryl update – 7/12/24, 11 a.m.
07/12/2024
Our workforce has restored 73% of Entergy customers who lost power to due to Hurricane Beryl. Our workforce continues working safely to restore your power as quickly as possible. We anticipate having 75% of customers restored today and all customers who can safely take power restored no later than Monday, July 15.
Hurricane Beryl disrupted electrical service for approximately 263,690 Entergy customers. Our line crews have made tremendous progress restoring service to our customers. But we know that if you are still without, you want your power restored as quickly as possible.
Most of the remaining outages are in heavily damaged areas requiring more extensive repairs. Even though we have an army of workers focused on repairs, the pace of restoration will likely be less rapid from this point forward as crews address these hard-hit areas where damage to our equipment is the greatest.
Hurricane Beryl impacted more than 40 transmission lines and more than 50 substations in the Entergy Texas system. As of 10:30 a.m., nine of those transmission lines and only one substation remain out of service. The last substation is expected to return to service today, July 12. Distribution damage assessments are nearing completion, as of 8 a.m. this morning they show approximately 560 poles, 275 transformers and 3,000 spans of wire damaged or destroyed.
Approximate current outages related to Hurricane Beryl as of 10 a.m.:
|
|
Current outages |
Peak outages |
Restored |
% Restored |
|
Arkansas |
0 |
11,230 |
11,230 |
100% |
|
Texas |
69,910 |
252,460 |
182,550 |
72% |
|
Total |
69,910 |
263,690 |
193,780 |
73% |
The latest restoration estimates can be found in the Important Restoration Information link on the View Outage map.
Our power restoration process
Occasionally we'll restore power to an area only to find another issue. This may require us to turn the power off again in order to complete additional repairs. We will also make initial repairs in some areas in order to get the power flowing to as many customers as possible. We then have to go back, take customers out of service, and complete more long-term repairs. Learn more about our restoration process.
We’ve reached a point in recovering from Hurricane Beryl that can be very frustrating for you. The storm has passed, yet power outages remain as we continue our restoration. We understand how difficult it is to wait for power so you can get your lives back to normal.
It is frustrating to be without power for this long, but the storm caused extensive damage to our system that we must repair.
It can be frustrating for you if you see trucks move away from an area before power is restored. Our work, however, has to take place in a certain order, determined by a restoration plan that takes into account how electricity flows to your neighborhood and prioritizes critical customers like hospitals. Trucks and workers will return to your area as soon as possible to complete the restoration work.
If you don’t see us working near you, keep in mind that we may be working on another part of the electrical system that you can’t see but is needed to get power to you.
Do not approach utility workers at a job site. Our work sites can be dangerous locations and interruptions will slow our workers’ progress.
Make sure your home or business is ready for us to restore your power.
We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
Make sure your home or business is ready for us to restore your power. If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker. Don’t step in water to get to the fuse box or circuit breaker.
Even if you don’t have any property damage, you should still be cautious. Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker. Call a licensed electrician for advice when necessary. Don’t step in water to get to the fuse box or circuit breaker.
Help for customers affected by Hurricane Beryl
Cooling stations have been set up at the following locations within the Entergy Texas service area:
- Salvation Army Beaumont, 2350 IH-10 East, Beaumont, Monday-Friday: 9 a.m. to 12 p.m. and 1 p.m. to 3 p.m.
- Some Other Place, 1107 McFaddin, Beaumont, Monday-Friday: 8:30 a.m. to 4 p.m.
Red Cross volunteers are working very closely with the entire response community – government agencies, other non-profit groups, faith-based organizations, area businesses and others – to coordinate emergency relief efforts and get help to people as quickly as possible.
To assist residents who remain without power, the Red Cross and their partners have established cooling shelters across the Houston area. For the most up-to-date list of shelters and hours, visit www.redcross.org.
The Red Cross is accepting financial donations to help people recover and get back on their feet in the challenging weeks and months ahead. You can help by joining us in donating at www.redcross.org.
Be on alert: Stormy weather also increases scam attempts
Entergy will never demand immediate payment from customers over the phone. Customers should never share personal information with strangers. If a call sounds suspicious, hang-up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.
If you believe you are a victim of a scam, notify the proper authorities, such as the local police or the state attorney general's office.
Learn more about how to spot a scam by visiting, entergy.com/scams.
