Insights > Entergy Texas Hurricane Nicholas Update – 9/15/21 @ Noon

Entergy Texas Hurricane Nicholas Update – 9/15/21 @ Noon

By: Texas Editorial Team

09/15/2021

As of noon today, Entergy has restored 95% of outages.

Our crews have restored power to over 13,300 customers from a peak count of 14,000 customers at 9:15 am on Tuesday. Entergy Texas continues to restore outages in the hardest-hit areas and expects to restore all remaining customers by late afternoon today. 

Estimated Restoration Times:

Please visit our View Outage map to keep up to date.

Outage Viewer map information:

• Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that the line segment is de-energized, or no power is flowing.
• It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home, or damage with the meter or within the location itself.  The map relies on software to predict the location of outages; actual outages may vary from those predicted.
• If you are aware of an inconsistency between the reported status and power availability at a location, please report your outage by texting OUT to 36778, use myEntergy or the Entergy mobile app, or dial 1-800-9OUTAGE and use the automated system or speak with a representative.

For details on how to prepare for storms, updates, and other important tips, visit entergystormcenter.com, where you can also sign up for text messages and download the Entergy app.  And follow us on Facebook and Twitter.

For the safety of our crews and your individual safety, please stay away from their work zones.  If you need to report a problem with your service or get bill payment help, we’re just a phone call away:  1-800-ENTERGY.

Safety is our number one priority

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines.  Call 1 800 9OUTAGE or 1 800 968 8243 to report downed or dangling power lines, poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel. 
• Do not run a generator in a confined space without adequate ventilation.
• Avoid using candles or other flammable devices to light your home. 
• Check on others that could be susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.  First responders also need to be able to access roads in order to safely assist people in emergency situations.
• We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:
  • Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  • Text alerts – Customers can register for outage text alerts through myEntergy. Be sure to update your notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
  • Follow us on Twitter.com/EntergyTX or Facebook.com/EntergyTX.

Follow updates from your local news media, like radio, television, and newspapers. 

Tags

Texas  Storm Center  Hurricane Nicholas 

Texas Editorial Team