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Insights > Entergy Texas storm update – 12/28/24, 5:30 p.m.
Entergy Texas storm update – 12/28/24, 5:30 p.m.
12/28/2024
Crews are working tonight to turn the lights back on
Multiple tornadoes and severe thunderstorms caused widespread outages across the Entergy Texas service area Saturday afternoon. Crews are working tonight to turn the lights back on as safely and quickly as possible.
As of 5:30 p.m., more than 16,000 customers are without power. The hardest hit counties include Galveston, Jefferson, Tyler and Montgomery with high winds, lightning and downed vegetation as the contributing factors.
Additional resources have been requested to assist with restoration. Customers are encouraged to visit Entergy’s View Outage map for the most up-to-date information and estimated restoration times.
Stay safe:
We urge customers to use caution after the storm and remember these important safety tips:
- Stay away from downed power lines and areas of debris. Energized power lines may not be visible among the rubble.
- Report downed lines immediately to Entergy at 1-800-9OUTAGE (1-800-968-8243), and call your local police station or fire department.
- Don’t walk in flooded areas or standing water. Remember that wet tree limbs can conduct electricity.
- Keep your distance from working crews. Work sites can have any number of hidden dangers for the public, and distracting crews can cause accidents to happen.
Stay informed:
Keeping customers informed before, during and after a storm is important to Entergy Texas. Here are some of the platforms we use to provide updates:
- Download the Entergy App at entergyapp.com. Customers can use the app to report outages or check on the status of power at their home or business.
- Entergy’s View Outages website includes maps that show where outages are located and gives information about restoration progress.
- Register for outage text alerts through myEntergy. Customers should update their notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
- The Entergy Storm Center website has storm safety, preparation and restoration information that is updated throughout the day.
- Operation: Storm Ready Guide is a free downloadable guide that helps customers plan and prepare for weather emergencies.
- Social media plays an important role in keeping customers informed. Follow Entergy Texas on Twitter at @EntergyTX and Facebook.com/EntergyTX.
