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Insights > Hurricane Zeta Restoration Update – 11/10/20 @ 9 a.m.
Hurricane Zeta Restoration Update – 11/10/20 @ 9 a.m.
11/10/2020
Entergy Louisiana’s storm team continues to restore power after Hurricane Zeta brought high winds and heavy rain across Louisiana.
As of 8 a.m. Tuesday morning, approximately 2,800 customers were without power, down from a peak of 480,000. The majority of outages occurred in Jefferson, Orleans, Lafourche, Terrebonne, Plaquemines and St. Bernard Parishes.
The company has amassed a storm team of approximately 8,000 to respond to outages and is prepared to bring in additional resources as needed.
Damage assessments are 100% complete. As of Tuesday morning, we have identified damages to approximately 2,800 poles, 1,800 spans of wire, and 575 transformers.
Customers are reminded to stay clear of all downed lines and equipment. There is no way to know if a line is energized or not, so if you see one, keep your distance and call 1-800-9OUTAGE (800-968-8243).
Customers choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers should never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house from Entergy’s distribution lines. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.
To speak with an Entergy representative about the status of restoration in your area, please visit our Customer Information Center, located at Grand Isle Multiplex 3101 LA-1, Grand Isle, LA 70358 from 10 AM to 3 PM daily.
Parish Restoration Information
Jefferson Parish
Remaining customer outages are limited to those heavily impacted areas in the lower and coastal portions of Jefferson Parish. All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Grand Isle: Due to the extensive damages, Entergy continues to evaluate alternate solutions. We currently expect that customers will be restored by Wednesday, November 11. There are two primary lines serving Grand Isle; one runs through the marsh and has 10 structures that need to be replaced. The second line has over 50 poles down and require marsh equipment and airboats to access and repair. Crews are working on Grand Isle to replace approximately 250 poles and repair damaged equipment so that customers who are ready to be restored can receive power when the source is brought to the island.
Lafourche Parish
All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Fourchon: Due to extensive damage, crews continue to repair damaged equipment. The majority of customers who can safely receive power have been restored. Customers along water routes may experience extended restoration times. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Plaquemines Parish
All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Terrebonne Parish
All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE
Montegut: The majority of customers who can receive power have been restored. The few remaining customers in the heaviest damaged areas require special equipment to access. We continue to restore power as quickly and safely as possible and are communicating directly with impacted customers.
STAY INFORMED
We continuously keep our communities informed throughout a storm using the following channels:
- Download our free mobile app for your smartphone at entergy.com/app.
- Sign up for text alerts. From your cell phone text REG to 36778.
- Visit the Entergy Storm Center website and our View Outages page.
- Follow us on Twitter.com/EntergyLA or Facebook.com/EntergyLA.
- Call us at 800-9OUTAGE (800-968-8243).
- Follow updates in your local news media like radio television and newspapers.
