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Insights > Hurricane Zeta Restoration Update – 11/3/20 @ 7 p.m.
Hurricane Zeta Restoration Update – 11/3/20 @ 7 p.m.
11/03/2020
Entergy’s storm team, currently 6,200, once again made great headway in the restoration process following Hurricane Zeta, bringing power back on to over 450,000 customers as of 7 p.m. Tuesday evening.
Now that the majority of customers have been restored from the peak of 481,000 across the state following Zeta’s landfall, crews will begin narrowing in on the hardest-hit areas. Those include Braithwait, Golden Meadow, Grand Isle, Lower Coast, McCleandonville, Pointe A Lahache, South Lafourche and Venetian Isles.
In some of the most affected areas in the path of Hurricane Zeta, crews are finding many rear-lot broken poles, which requires special equipment to replace and is a more time-consuming repair process. Crews are also encountering accessibility challenges that require specialized equipment like airboats and marsh buggies to reach damaged infrastructure. In addition, crews continue to clear vegetation and debris, including parts of roofs and tree limbs that, in some cases, are entangled in power lines.
The storm damaged over 2,700 poles, over 570 transformers and nearly 1,800 spans of wire.
Crews have restored power to almost 95% ofcustomers who lost power after Zeta, which was 1 mph shy of being a Category 3 hurricane, impacted southeast Louisiana with winds of 110 mph.
A detailed list of estimated restoration times for all areas impacted by the storm can be found below or by clicking the restoration information banner on the view outages map. As crews continue to restore power, we want to make sure customers can accept power when it becomes available. Check for damage to the electrical equipment attached to your home or business and contact an electrician to make needed repairs. For information on your home’s electrical equipment, visit our Storm Center site. If damage has been repaired by a qualified electrician, call 1-800-ENTERGY to generate a service-reconnection work order.
While power restoration continues, customers may see that their neighbors have power restored before they do. That could mean that each customer is served by two different parts of the electric grid. Customers area also reminded that they could still be without power because electric equipment is damaged in portions of the system that they cannot see, sometimes miles away. Entergy is committed to repairing and rebuilding the electric system until every customer who was impacted by the storm has power available to them.
Stay Safe
Customers are reminded that there is no way to know if a downed line or other electrical equipment is energized. If you see one, keep your distance and call 1-800-9OUTAGE (800-968-8243).
Those choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.
Restoration workers who discover a generator attached directly to Entergy’s system will work with the customer to disconnect the generator. As a last resort, the restoration worker will disconnect the customer’s service connection to Entergy, which may take an extended time to reconnect due to the extensive restoration effort underway. A set of generator safety tips can be found at entergynewsroom.com/storm-center/safety/.
We urge customers to keep streets open for local emergency vehicles and workers. Additionally, crews will continue to practice social distancing and we ask customers do the same. For the safety of crews and other first responders, stay away from work zones. Customers needing assistance should call 1-800-ENTERGY.
Parish Restoration Information
Jefferson Parish
Number of outages as of 2 p.m.: 19,292
Estimated restoration times:
Kenner (University City, Airport Area and Rivertown): Majority of customers in this area have been restored. We are continuing to restore the few customers that remain out and expect to be complete by this evening, Tuesday, November 3.
Metairie - Cleary Ave. to 17th Street Canal/Parish Line north of Airline Dr. includes Old Metairie, Lakeside Mall, Bonnabel and Bucktown: Majority of customers in this area have been restored. We are continuing to restore the few customers that remain out and expect to be complete by this evening, Tuesday, November 3.
Metairie - David Dr. to Cleary Ave/North of West Metairie to the Lakefront includes areas near Clearview Mall, East Jefferson Hospital, Transcontinental area: Majority of customers in this area have been restored. We are continuing to restore the few customers that remain out and expect to be complete by this evening, Tuesday, November 3.
Jefferson - Elmwood, Old Jefferson which includes areas near Ochsner Jefferson Campus, Harahan and River Ridge: Majority of customers who can receive power will be restored by end of day Tuesday, November 3 with a few customer outages extending into Wednesday, November 4.
Westbank
Avondale: The majority of customers who can receive power will be restored by Tuesday, November 3.
Barataria: The majority of customers who can receive power will be restored by Tuesday, November 3. Today we completed repairs in Willowdale, Orleans Village, Oak Cove, Lincolnshire Bayou Estates, Hillcrest, Oak Cove and Greenbrier.
Bridge City: The majority of customers who can receive power will be restored Tuesday, November 3.
Grand Isle: Due to the extensive damages, Entergy continues to evaluate alternate solutions. We currently expect that customers will be restored late during the week of November 9. There are two primary lines serving Grand Isle; one runs through the marsh and has 10 structures that need to be replaced. The second line has over 50 poles down and requires marsh equipment and airboats to access and repair.
Gretna: Today crews are working along Wright Ave. and Carol Sue. The majority of customers who can receive power will be restored by Tuesday, November 3 with a few customer outages extending into Wednesday, November 4.
Harvey: Today crews are working along Manhattan, Lapalco, and an off-road area serving Bellemeade Subdivision. The majority of customers who can receive power will be restored by Wednesday, November 4 with a few customer outages extending into Thursday, November 5.
Marrero: Today crews are working along Ames Blvd., Lapalco. The majority of customers who can receive power will be restored by Wednesday, November 4 with a few customer outages extending into Thursday, November 5.
Terrytown: Today crews are working along Holmes Blvd., Wright Ave., and Oakwood Dr. Most of the work in the Holmes Blvd. area is rear lot construction which requires special equipment. The majority of customers who can receive power will be restored by Wednesday, November 4 with a few customer outages extending into Thursday, November 5.
Waggaman: The majority of customers who can receive power will be restored by Tuesday, November 3 with a few customer outages extending into Wednesday, November 4. In Waggaman multiple broken poles outside of the substation are posing a unique challenge. The poles are located off-road and we are using special equipment to replace.
Westwego: Today crews are working along Louisiana Ave. The majority of customers who can receive power will be restored by Wednesday, November 4 with a few customer outages extending into Thursday, November 5.
Lafourche Parish
Number of outages as of 2 p.m.: 3,306
Cut Off: The majority of customers will be restored by Tuesday, November 3 with a few customer outages extending into Wednesday, November 4.
Fourchon: Due to extensive damage, majority of customers will be restored by Sunday, November 8. Customers along water routes may experience extended restoration times.
Galliano: The majority of customers will be restored by Friday, November 6 with a few customer outages extending into Saturday, November 7.
Golden Meadow: Due to the extensive damages, Entergy continues to evaluate alternate solutions. We currently expect that customers will be restored the week of November 9.
Larose: The majority of customers will be restored by Wednesday, November 4 with a few customer outages extending into Thursday, November 5.
Lockport: The majority of customers will be restored by Wednesday, November 4 with a few customer outages extending into Thursday, November 5.
South Lafourche: The majority of customers will be restored by Wednesday, November 11 with a few customer outages extending into Sunday, November 15. We are currently working to repair the transmission system serving the area and replace numerous distribution poles that require track equipment to access.
Orleans Parish
Number of outages as of 2 p.m.: 2,636
Estimated restoration times:
7th Ward: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3.
Broadmoor: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Broadmoor includes areas in and around Broadmoor and Fontainebleau.
Bywater: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Bywater includes areas in and around Bywater, Marigny and St. Claude.
Carrollton: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Carrollton includes areas in and around East Carrollton, Leonidas, Hollygrove Dixon, Gert Town, and Black Pearl.
Central Business District: All customers who can safely receive power have been restored.
Central City: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Central City includes areas in and around Central City, BW Cooper, Milan, and Ferret.
Desire: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3 Desire includes areas in and around Desire and Florida.
New Orleans East: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3 East Orleans includes areas in and around Pines Village, Plum Orchard, Read Blvd. East and West, and Lake Forest.
French Quarter: All customers who can safely receive power have been restored.
Garden District: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3 Garden District includes areas in and around Touro, Irish Channel, Lower Garden District, St. Thomas.
Gentilly: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Gentilly includes areas in and around Fairgrounds, St. Bernard, Dillard, Filmore, St. Anthony, Milneburg, and Gentilly Terrace.
Lake Vista: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3.
Lakeshore: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3.
Lakeview: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Lakeview includes areas in and around West End, Lakewood, and Navarre.
Little Woods: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3.
Lower 9th Ward: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Lower 9th Ward includes areas in and around Lower 9th Ward and Holy Cross.
Mid-City/City Park: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Mid-City includes areas in and around Mid-City and Bayou St. John neighborhoods.
Pontchartrain Park: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3.
St. Roch: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3.
Treme: Update: The majority of customers who can receive power are restored with a few customer outages extending into Tuesday, November 3.
Uptown: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3. Uptown includes areas in and around Uptown, Audubon, and Riverside neighborhoods.
Venetian Isles: Update: The majority of customers who can receive power have been restored with customers in the hardest hit areas extended to Monday, November 9. Crews are finding multiple broken poles that feed multiple circuits from Chef Pass to Fort Pike that require special equipment to replace and is a more time-consuming repair process.
Village De L’est: Update: The majority of customers who can receive power have been restored with a few customer outages extending into Tuesday, November 3.
Westbank
Algiers Point: All customers who can safely receive power have been restored.
Aurora: Update: All customers who can safely receive power have been restored.
Cut Off: All customers who can safely receive power have been restored.
English Turn: All customers who can safely receive power have been restored.
Lakewood Estates: Update: All customers who can safely receive power have been restored.
Lower Coast: The majority of customers who can receive power will be restored by Tuesday, November 3 with customers in the hardest hit areas extended to Thursday, November 5. Crews are finding multiple broken poles that feed multiple circuits and rear-lot broken poles that require special equipment to replace and is a more time-consuming repair process.
McCleandonville: The majority of customers who can receive power will be restored by Tuesday, November 3 with customers in the hardest hit areas extended to Thursday, November 5. Crews are finding multiple broken poles that feed multiple circuits and rear-lot broken poles that require special equipment to replace and is a more time-consuming repair process.
Park Timbers: Update: All customers who can safely receive power have been restored.
Real Timbers: Update: All customers who can safely receive power have been restored.
Tall Timbers: Update: All customers who can safely receive power have been restored.
Walnut Bend: Update: All customers who can safely receive power have been restored.
Plaquemines Parish
Number of outages as of 2 p.m.: 3,119
Belle Chase: Majority of customers who can receive power will be restored by Tuesday, November 3 with a few customers outages extending into Wednesday, November 4.
Braithwaite: Due to the extensive damages, Entergy continues to evaluate alternate solutions. The majority of customer will be restored by Monday, November 9 with a few customer outages extending into Tuesday, November 10 due to multiple transmission structures down.
Pointe A Lahache: Due to the extensive damages, Entergy continues to evaluate alternate solutions. The majority of customers who can receive power will be restored by the week of November 9 due to multiple transmission structures down.
St. Bernard Parish
Number of outages as of 2 p.m.: 4,407
Estimated restoration times:
Meraux: The majority of customers who can receive power will be restored by Wednesday, November 4 with a few customer outages extending into Thursday, November 5.
Violet: The majority of customers who can receive power will be restored by Tuesday, November 3 with a few customer outages extending into Wednesday, November 4.
Arabi: The majority of customers who can receive power will be restored by Friday, November 6 with a few customer outages extending into Saturday, November 7. This area has experienced numerous broken poles, tree on lines, and a large amount of debris entangled in lines.
Chalmette: The majority of customers who can receive power will be restored by Thursday, November 5 with a few customer outages extending into Friday, November 6. This area has experienced numerous broken poles, tree on lines, and a large amount of debris entangled in lines.
Poydras: The majority of customers who can receive power will be restored by Friday, November 6 with a few customer outages extending into Saturday, November 7.
Lower St. Bernard: Majority of customers who can receive power will be restored by Wednesday November 4 with a few customer outages extending into Tuesday, November, 10.. Crew are working to repair pockets of extensive damage and areas with 30 or more consecutive broken poles.
St. Charles Parish
Number of outages as of 2 p.m.: 170
Estimated restoration times:
Ama: The majority of customers who can receive power will be restored by Tuesday, November 3.
Paradis: The majority of customers who can receive power has been restored except for 119 customers who are located on the water route. Special equipment is needed for water routes which includes marsh equipment and airboats to access and repair. Estimated restoration time will be forthcoming.
Terrebonne Parish
Number of outages as of 2 p.m.: 2,536
Estimated restoration times:
Houma: Majority of customers who can receive power will be restored by Tuesday, November 3 with a few customer outages extending into Thursday, November 5.
Chauvin – Cocodrie: We have identified over 100 damaged poles in the area. Due to the extensive damages, majority of customers who can receive power will be restored by Saturday, November 7 with a few customer outages extending into Sunday, November 8.
Montegut: Due to numerous poles down, majority of customers who can receive power will be restored by Wednesday, November 4.
We will continuously keep our customers informed through the following channels:
- Download our free app for your smartphone at entergy.com/app.
- Sign up for text alerts by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows, including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.
- Visit the Entergy Storm Center website and our View Outages.
- Follow us on Twitter.com/EntergyLA or Facebook.com/EntergyLA and Twitter.com/EntergyNOLA or Facebook.com/EntergyNOLA.
- Call us at 800-9OUTAGE (800-968-8243).
The Entergy Storm Center has storm safety, preparation and restoration information that is updated throughout the day.
