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Insights > Hurricane Zeta Restoration Update – 11/6/20 @ 7 p.m.
Hurricane Zeta Restoration Update – 11/6/20 @ 7 p.m.
11/06/2020
Entergy Louisiana’s storm team is now focused in on the most heavily impacted portions of its service territory following Hurricane Zeta’s landfall, primarily in the most southern portions of southeast Louisiana.
Now that nearly 475,000 customers have been restored of the 481,000 that were without power, the vast majority of remaining customers are located in the cities of Grand Isle, Golden Meadow, Venetian Isles, Braithwaite, Pointe à la Hache and South Lafourche.
Those regions require specialized equipment to overcome their access, terrain and even logistical limitations. Entergy’s storm team has taken advantage of every solution possible to get those customers back online safely and as quickly as possible, including the use of “flotels.”
In order to bring crews closer to coastal areas where restoration work still remains, Entergy has acquired two ships that can house and feed over 350 people.
For those still without power, Customer Information Centers are now temporarily open from 10 a.m. to 1 p.m. in Golden Meadow at Town Hall, 107 Jervis Drive and Grand Isle at Grand Isle Multiplex, 3101 LA-1. Customers can meet face-to-face with Entergy representatives to discuss their outage at those locations.
Estimated times of power restoration are listed below and are also available by clicking the red banner at the top of our View Outages website. If power is restored in your surrounding area and/or an outage at your location is not displayed on the map, contact us to report your outage. To report an outage, call 1-800-9OUTAGE (1-800-968-8243) or, if registered, text OUT to 36778.
Stay Safe
Customers are reminded that there is no way to know if a downed line or other electrical equipment is energized. If you see one, keep your distance and call 1-800-9OUTAGE (800-968-8243).
Those choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. Customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from Entergy’s service. Otherwise, it can create a safety hazard for the customer or our linemen working to restore power. And it may damage the generator or the house wiring.
Restoration workers who discover a generator attached directly to Entergy’s system will work with the customer to disconnect the generator. As a last resort, the restoration worker will disconnect the customer’s service connection to Entergy, which may take an extended time to reconnect due to the extensive restoration effort underway. A set of generator safety tips can be found at entergynewsroom.com/storm-center/safety/.
We urge customers to keep streets open for local emergency vehicles and workers. Additionally, crews will continue to practice social distancing and we ask customers do the same. For the safety of crews and other first responders, stay away from work zones. Customers needing assistance should call 1-800-ENTERGY.
Parish Restoration Information
Jefferson Parish
Number of outages as of 8 a.m.: 4,054
Kenner (University City, Airport Area and Rivertown): All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Metairie - Cleary Ave. to 17th Street Canal/Parish Line north of Airline Dr. includes Old Metairie, Lakeside Mall, Bonnabel and Bucktown: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Metairie - David Dr. to Cleary Ave./North of West Metairie to the Lakefront includes areas near Clearview Mall, East Jefferson Hospital, Transcontinental area: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Jefferson - Elmwood, Old Jefferson which includes areas near Ochsner Jefferson Campus, Harahan and River Ridge: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Westbank
Barataria: Yesterday, we completed repairs on Tower St., Fisherman’s Blvd., and the 7900 block of Barataria. Today, crews continue work on Tellis St. and Barataria Rd. The majority of customers who can receive power will be restored by Friday, November 6.
Gretna: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Harvey/Marrero: Yesterday, crews completed repairs on Commercial Dr., Belle Terre, Haute St., and Winchester Street. Today, crews will work on Marvin Court, Destrehan St. and Avenue D. The majority of customers who can receive power will be restored by Friday, November 6.
Terrytown: Yesterday, crews completed repairs along Monterrey Ct., Oakwood Dr., Behrman Hwy., E. Lexington St., Willow St., Park Pl., Cottonwood St., Sugarpine St., Firethorn St., Belle Chase Hwy., and Lafayette St. Today, crews will continue work on Lafayette St., Timberlane Dr., Belle Chase Hwy., Glen Cove and Laurel St. The majority of customers who can receive power will be restored by Friday, November 6.
Westwego: The majority of customers who could receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Grand Isle: Due to the extensive damages, Entergy continues to evaluate alternate solutions. We currently expect that customers will be restored late during the week of November 9. There are two primary lines serving Grand Isle; one runs through the marsh and has 10 structures that need to be replaced. The second line has over 50 poles down and require marsh equipment and airboats to access and repair. Crews are working on Grand Isle to replace approximately 250 poles and repair damaged equipment so that customers who are ready to be restored can receive power when the source is brought to the island.
Lafourche Parish
Number of outages as of 8 a.m.: 1,080
Cut Off: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Fourchon: Due to extensive damage, majority of customers who can safely receive power will be restored by Sunday, November 8. Customers along water routes may experience extended restoration times.
Galliano: The majority of customers will be restored by Friday, November 6 with a few customer outages extending into Saturday, November 7.
Golden Meadow: Due to the extensive damages, Entergy continues to evaluate alternate solutions. We currently expect the majority of customers to be restored by November 6 with a few customer outages extending into Saturday, November 7.
Larose: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Leeville: The majority of customers will be restored by Wednesday, November 11 with a few customer outages extending into Sunday, November 15. Crews are currently working to repair the transmission system serving the area as well as replace multiple distribution poles that require track equipment to access.
Lockport: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Raceland: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Orleans Parish
In Venetian Isles, crews continue to work through replacing broken poles, vegetation issues and debris entangled in electrical lines. Customers in Venetian Isles are expected to be restored by Monday, Nov. 9.
Plaquemines Parish
Number of outages as of 8 a.m.: 562
Buras: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Venice: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Grand Bay/Pilottown: The majority of customers have been restored with the exception of 10 customer outages on a water route extending into Sunday, November 8. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Port Sulphur: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Boothville: All customers that can safely receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Belle Chase/Jesuit Bend: Yesterday, we worked north of Belle Chase Bridge, Woodland Hwy., J St., Liberty St., Majestic St., Flores St., Havannah St., Hwy. 23, Main St., H St., Hwy. 11, Planter Canal Rd., Trey Lane, Donna Rd., Naomi Dr., Forest Dr., Windmill Lane, and Sarah Victoria Drive. Today, crews are working on Timber Ridge due to the extensive damage in the area and Jesuit Bend. The majority of customers who can receive power will be restored Friday, November 6 with a few customer outages extending into Saturday, November 7.
Braithwaite: Due to the extensive damages, Entergy continues to evaluate alternate solutions. Yesterday, crews worked in Will’s Point and English Turn. Today, crews will continue to make repairs in areas with pockets of extensive damage to distribution poles and to the transmission system. The majority of customers that can safely receive power have been restored. The remaining customer outages will be restored by Friday, November 6.
Pointe à la Hache: Yesterday, crews were able to find an alternate to restore power until the transmission structures are repaired. Today, crews continue work to repair areas with extensive damage to distribution poles and the transmission system. The majority of customers that can safely receive power have been restored. The remaining customer outages will be restored by Friday, November 6 with a few customer outages extending into Saturday, November 7.
West Pointe à la Hache: Yesterday, crews energized from West Pointe à la Hache to Port Ship. All customers who can receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Lake Hermitage: The majority of customers who can receive power have been restored with a few customer outages extending into Friday, November 6.
Myrtle Grove: The Myrtle Grove subdivision has been restored. Today, crews continue to repair numerous downed poles and spans of wire. Customers on the East side of Hwy. 23 will be restored by Friday, November 6 with a few customer outages extending into Saturday, November 7.
St. Bernard Parish
Number of outages as of 8 a.m.: 516
Meraux: All customers who can receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Violet: All customers who can receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Arabi: All customers who can receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Chalmette: All customers who can receive power have been restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Poydras: All customers who can receive power can be restored. If your equipment is undamaged and you do not have power, please notify us at 1-800-9OUTAGE.
Lower St. Bernard: Yesterday, crews completed repairs in Hopedale and Shell Beach. Today, crews are working to repair pockets of extensive damage to distribution poles and to the transmission system. The majority of customers who can receive power will be restored by Saturday, November 7 with a few customer outages extending into Sunday, November 8.
St. Charles Parish
Paradis: The majority of customers who can receive power have been restored except for the customers who are located on the water route. Special equipment is needed for water routes which includes marsh equipment and airboats to access and repair. Estimated restoration time will be forthcoming.
Terrebonne Parish
Number of outages as of 8 a.m.: 1,560
Houma: The majority of customers have been restored. Yesterday, crews replaced distribution poles throughout the area which will continue today. Majority of customers who can receive power will be restored by Friday, November 6.
Chauvin – Cocodrie: We have identified over 100 damaged poles in the area. Today, crews will continue replacing distribution poles throughout the area. Due to the extensive damages, majority of customers who can receive power will be restored by Saturday, November 7 with a few customer outages extending into Sunday, November 8.
Montegut: The majority of customers who can receive power have been restored. Yesterday, crews replaced poles on the water route in Crochetville and replaced several spans of wire and transformers at the end of Point Au Chien near Island Road. Today, crews will replace approximately 20 poles to provide power at end of the Point Au Chien area. The remaining customers who can receive power will be restored by Friday, November 6.
We will continuously keep our customers informed through the following channels:
- Download our free app for your smartphone at entergy.com/app.
- Sign up for text alerts by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows, including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.
- Visit the Entergy Storm Center website and our View Outages.
- Follow us on Twitter.com/EntergyLA or Facebook.com/EntergyLA and Twitter.com/EntergyNOLA or Facebook.com/EntergyNOLA.
- Call us at 800-9OUTAGE (800-968-8243).
The Entergy Storm Center has storm safety, preparation and restoration information that is updated throughout the day.
