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Insights > Noon Restoration Update - Friday, April 10, 2020
Noon Restoration Update - Friday, April 10, 2020
04/10/2020
Severe thunderstorms and high winds moved through the Entergy Texas service territory Thursday evening, April 9th, causing wide spread outages with a peak of 31,100 customers without power. Currently as of Friday, 4/10/20 at 12:00pm, approximately 6,400 customers are without power in the Cleveland, Conroe, Huntsville, Navasota, New Caney, Silsbee and The Woodlands areas. Entergy Texas workers continue assessing damage and restoring power where it is safe to do so. Entergy Texas has acquired an additional 200 contract line workers and 50 vegetation workers.
Entergy Texas is closely monitoring weather forecasts, which predict more storms through Saturday and Sunday.
We are working to ensure we have the people and resources to respond to outages, while also maintaining safety precautions during the COVID-19 pandemic. Additional measures, such as social distancing, must be taken due to the COVID-19 pandemic. For their safety and yours, please respect their safety work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away: 1-800-ENTERGY.
Summary of Damage as of 12:00pm, Friday 4/10/20
Cleveland Network – total of 55 customers are without power.
The areas of Splendora, Plum Grove and South Cleveland received the heaviest damage due to wind and lightning. Trees have created the heaviest damage resulting in broken poles, wires down and blown fuses. The estimated time of restoration completion is Friday, 4/10/20 at 4:00pm.
Conroe Network – total of 945 customers are without power.
Assessment of damage shows that outages in the Conroe network are scattered single cases. Some harder hit areas include around Northwood Drive, Tincker Street, and Shady Oaks Drive. Wind and lightning damage caused fallen trees and wire down. The estimated time of restoration completion is Friday, 4/10/20 at 6:00pm.
Huntsville Network – total of 4,299 customers are without power.
Wind and lightning damage impacted the Huntsville areas of Elkins Lake, Hwy 30 West, Forest Hills, the Riverside area near FM 980 and Sherwood Drive and Lake Road, the Trinity area near Hwy 94 north of Lake Livingston around Pinecrest Road and FM 3188. The estimated time of restoration completion is Friday, 4/10/20 at 6:00pm.
Navasota Network – total of 262 customers are without power.
Currently, the hardest hit area is in the City of Richards area. Assessment of damage resulted in finding fallen trees, broken poles, broken crossarms, blown transformers and fuses. The estimated time of restoration completion is Friday, 4/10/20 at 6:00pm.
New Caney Network - total of 254 customers are without power.
One of the hardest hit area include Huffman, north of the Commons Subdivision. Crews continue to assess this area for type of damage and equipment needs. The estimated time of restoration completion is Friday, 4/10/20 at 12:00pm.
Silsbee Network - total of 49 customers are without power.
Most customers impacted in the Silsbee and Woodville areas have been restored. Remaining customers without power include Warren near county road 1220, Woodville near North Magnolia and Colmesneil near county road 3160. The estimated time of restoration completion is Friday, 4/10/20 at 2:30pm.
The Woodlands Network - total of 470 customers are without power.
The remaining customers without power are in the Carriage Hills Subdivision and portions of the City of Woodlock. The estimated time of restoration completion is Friday, 4/10/20 at 6:00pm.
As with any weather event, please be mindful of the following safety tips:
- Live wires can be deadly. Stay away from downed power lines. Call 1 800 9OUTAGE or1 800 968 8243 to report downed or dangling power lines, poles or other damaged equipment.
- Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
- Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
- If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.
- Do not run a generator in a confined space without adequate ventilation.
- Avoid using candles or other flammable devices to warm your home.
- Check on seniors, who can be particularly susceptible to extreme temperatures.
- Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.
We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:
- Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
- Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
- Follow us on Twitter.com/Entergy or Facebook.com/Entergy.
- Follow updates in your local news media, like radio, television and newspapers.
- For tips on battling cold winter temperatures and controlling your bill go to entergy.com/winter bills.
