Insights > Restoration Update: 9/7/17, 4 p.m.

Restoration Update: 9/7/17, 4 p.m.

By:

09/07/2017

At 4:00 pm just over 6,000 Entergy Texas customers were without power of the 192,000 affected by the storm. Many customers have seen multiple outages that we have restored.  Our workers continue to safely restore power as quickly as possible.

For areas that have flooded, Entergy is inspecting meters then repairing and replacing them as is necessary.  Customers may need to make repairs to property and obtain inspections before Entergy is able to safely restore power to these locations.  For more information please click here.

Safety considerations after a flood:

Did the water level rise above your electrical outlets but stop below the electric meter?

If you are present when Entergy workers arrive:

• We will advise you to turn off your main breaker and have repairs made. You will then need to turn your main breaker back on.
• For your safety, we suggest a qualified electrician inspect electrical equipment inside of the facility or home, even if your city or county does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage.

If you are not present when we arrive:

• We will disconnect the electric meter, but it will remain in place. You will not have power at this point.
• For your safety, we suggest that a qualified electrician inspect electrical equipment inside of the facility or home.
• When repairs are made, call us at 1-800-368-3749 for a reconnect. We will restore service to the facility.

For customers with property damage:

• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
• Call a licensed electrician for advice when necessary.
• Do not step in water to get to the fuse box or circuit breaker.
• A licensed electrician may need to inspect your property's electric wiring before we can restore power to a home or business that has water damage from rain or flood waters.

For customers without property damage:

• Property owners without storm damage should still be cautious.
• Look for electrical system damage after power is restored. If you see sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

East Region

Jefferson County

Beaumont

Power has been restored to all customers in the Beaumont area impacted by Hurricane Harvey except for customers served by flood-damaged equipment and areas that remain flooded.

Assessment teams will continue their work until meters in all flooded areas have been evaluated.  These teams are providing information to customers on the process to restore power to their residence and a reminder to check with their city and county for any required permits. 

Substation Update

Bevil substation is now energized, restoring power to all customers who can safely take power north and west of the intersection of Highway 105 and Major Drive. 

Orange County

Orange, Vidor, Bridge City

Power has been restored to all customers in Orange County impacted by Hurricane Harvey except for customers served by flood damaged equipment, areas that are still flooded and areas impacted by the Viway substation outages.  As meter assessment workers determine damage, customers are provided information on the process to restore power to their residence and a reminder to check with their city and county for any required permits. 

Today workers repaired equipment that restored power to customers on Aery Rd and a section of Highway 12 in Vidor that was previously inaccessible.  The Rose City area from Boomtown to the Neches River remains flooded, including FM 1131 and Wexford Park.  High water vehicles are in the Rose City area today.

West Orange customers are experiencing an outage today, Thursday, September 7, to replace a damaged transmission pole and equipment in the Adams Bayou area and power is expected to be restored to those customers by 6:00 pm tonight.

Substation Updates

Mobile substations are being utilized to restore power to the Viway substation, causing outages for 1,480 customers.  Customers in Rose City, areas south of IH-10 between Hwy 1132 and the Neches River, and the Maple Crest addition North of IH-10 can expect to be restored by Friday, September 8th, provided the property is able to take power.

Silsbee, Woodville, Lumberton, Port Arthur, Dayton, Liberty, Winnie, Anahuac

Power has been restored to all customers who were impacted by Hurricane Harvey except for customers served by flood damaged equipment and areas that are still flooded.  As meter assessment workers determine damage, customers are provided information on the process to restore power to their residence and a reminder to check with their city and county for any required permits. 

Harvey Damage and Restoration: Photos | Videos

Entergy has brought additional restoration workers to Texas. As with most restoration efforts, Entergy is focusing on restoring power to essential services first, and then the effort will focus on restoring service to areas where the greatest numbers can be restored fastest. This is how we approach things at this stage:

• Essential services such as hospitals, nursing homes, fire and police departments, and water systems are at the head of the restoration list, along with our equipment that supplies electricity to large numbers of customers.
• Then we will concentrate our resources on getting the greatest number of customers back the fastest.
• We cannot use our bucket trucks until sustained winds are less than 30 mph, but we can still begin restoring service to customers by closing circuit breakers, rerouting power and other actions.

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs, or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.
• Do not run a generator in a confined space without adequate ventilation.
• Avoid using candles or other flammable devices to warm your home.
• Try to stay off the roads. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

We want to keep you informed and in control. Here is the best way to get information about outages in addition to the View Outage application:

• Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress.
• Sign up for text alerts. From your cell phone, text REG to 368374 or visit entergytext.com.
• Follow us on Twitter.com/EntergyTX or Facebook.com/EntergyTX.
• Follow updates in your local news media, like radio, television and newspapers.