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Insights > Texas Storm Restoration Update
Texas Storm Restoration Update
04/29/2020
Severe thunderstorms and high winds moved through the Entergy Texas territory early Wednesday morning, April 29, causing widespread outages. Currently as of 9:00 am, approximately 15,800 customers, compared to a peak outage count of 19,066 customers at 6:45am, are without power in predominately in the Beaumont, Cleveland, Dayton, Huntsville, Orange, Port Arthur, Silsbee and Winnie, areas. Entergy Texas is currently assessing damage and restoring power where it is safe to do so. For the hardest hit areas, between the Trinity River and the eastern Texas State border, estimated restoration times will be posted once damage assessments are completed later today. We have brought in additional crews to help with this restoration.
We are working to ensure we have the people and resources to respond to outages, while also maintaining safety precautions during the COVID-19 pandemic. Restoration times may be extended due to additional measures, such as social distancing, we must take due to the COVID-19 pandemic.
For their safety and yours, please stay away from their work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away: 1-800-ENTERGY.
As with any weather event, please be mindful of the following safety tips:
- Live wires can be deadly. Stay away from downed power lines. Call 1 800 9OUTAGE or1 800 968 8243 to report downed or dangling power lines, poles or other damaged equipment.
- Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
- Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
- If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel.
- Do not run a generator in a confined space without adequate ventilation.
- Avoid using candles or other flammable devices to warm your home.
- Check on seniors, who can be particularly susceptible to extreme temperatures.
- Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.
We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:
- Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
- Sign up for text alerts. From your cell phone, text R E G to 368374, or visit entergytext.com.
- Follow us on Twitter.com/Entergy or Facebook.com/Entergy.
- Follow updates in your local news media, like radio, television and newspapers.
