Insights > UPDATE – Entergy Texas Extends Suspension of Disconnects for Nonpayment

UPDATE – Entergy Texas Extends Suspension of Disconnects for Nonpayment
By: Texas Editorial Team

04/17/2020

Entergy Texas has extended the suspension of customer disconnections for nonpayment. Working with its regulators, the company previously announced that effective March 16 we were suspending service disconnections for 30 days. Since then, we’ve moved to suspended service disconnections until further notice as the situation evolves.

We encourage customers to make payments on their account if possible and will work directly with customers to make payment arrangements if they are unable to pay in full. Customers requiring such arrangements should call 1-800-ENTERGY (800-368-3749) or visit myAccount.

Tags
Texas  Coronavirus  Customers  TX Customer Service 
Texas Editorial Team
Related articles
Entergy New Orleans powers sustainability
Entergy New Orleans is committed to providing our customers with reliable, safe, and consistent service, even during challenging times. With the recent approval of our Accelerated Resilience Plan, we are taking a big step towards hardening the electric grid and upgrading the city’s infrastructure to ensure lights stay on longer and power can be restored faster.
Read more
Energy Smart helps businesses cut costs and save energy
Energy Smart, Entergy New Orleans’ energy efficiency program, is helping businesses save money while meeting energy efficiency goals. The Energy Smart Fund has $4 million remaining in 2024 for businesses in Orleans Parish.
Read more
Entergy New Orleans’ commitment to proactive service
As part of Entergy New Orleans’ commitment to strengthening reliability and our relationship with our community, we recently conducted comprehensive walk-downs in each New Orleans council district. Led by teams of customer service managers, line workers, and representatives from the Energy Smart program, the walk-downs proactively addressed infrastructure needs across our service area.
Read more