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Watch out for scams after hurricanes
09/04/2024
Utility imposter scammers target Entergy customers after storms
Atmospheric and oceanic conditions have set the stage for an extremely active hurricane season that could rank among the busiest on record, according to the National Oceanic and Atmospheric Administration. When severe weather strikes, it can bring out the best in people.
Unfortunately, storms also attract utility imposter scammers who pretend to be Entergy representatives so they can steal your money or identity. These criminals know the hardships power outages cause, especially in the scorching heat, and they aren’t afraid to exploit them.
While new scams emerge every day, you can protect yourself by knowing the risks and staying alert for warning signs. Here are four tips to help you stop scammers looking to make a profit from storm-related power outages.
Be wary of “reconnection” fees after weather-related disconnections
After a storm strikes, Entergy imposters may cold-call you and offer to restore your power for a fee. This is a scam. We do not accept or require money to reconnect our customers’ electric service after weather-related disconnections.
“Hang up the phone if someone demands money to restore your power following an inclement weather event,” said Yovanka Daniel, vice president, contact center operations at Entergy. “Report the interaction by calling us directly.”
Be cautious of suspicious links and attachments
Scammers may send you emails or texts that appear to provide storm restoration updates from Entergy. Click with caution because interacting with malicious messages can take you to scammers’ websites or give them access to your device.
“Don’t click links or open attachments from senders you don’t know and trust,” said Daniel. “If you have doubts about a text or email, contact us directly to discuss your concerns. Never call a phone number from the message you’re unsure about.”
Don’t forget to watch out for in-person scams
In the wake of a storm, Entergy imposters may knock on your door and coerce you to give them your account details, money or access to your home. To protect yourself, always remain cautious of your surroundings and ask for identification.
“If someone knocks on your door and you don’t know who they are, remember you don’t have to open your door,” said Daniel. “If you feel unsure or uncomfortable, shut the door and contact us directly to report your concerns.”
Report suspicious communications
Scammers know how valuable your personal and financial information is — and they'll do or say almost anything to get it. If you think you see a scam, report it to Entergy at 1-800-ENTERGY (1-800-368-3749) and the Federal Trade Commission at ReportFraud.ftc.gov.
Your report could help the FTC stop a scammer and protect other consumers from scams. For more information, visit the Consumer Financial Protection Bureau’s fraud and scams and dealing with disasters and emergencies pages.
Visit entergy.com/scams for additional scam prevention resources.
