News Release > Entergy New Orleans announces suspension of disconnections through Sept. 9

Entergy New Orleans announces suspension of disconnections through Sept. 9

08/21/2023

NEW ORLEANS – Entergy New Orleans today announced the suspension of all disconnections for the duration of the Governor’s declared heat emergency through Sept. 9. No accounts will be disconnected for non-payment while the emergency remains in effect.

The company will continue to work closely with the New Orleans City Council to monitor updates from the National Weather Service to determine if an additional suspension period is necessary, beyond Sept. 9 and at a minimum, will continue suspending disconnects during National Weather Service excessive heat advisories.

For customers struggling to pay their bill, Entergy New Orleans offers a number of payment options, such as level billing, auto-pay and more, as well as tools and programs designed to help customers manage energy usage. For more information, visit myentergy.com/s/programs or call 1-800-ENTERGY (1-800-368-3749) to speak with a customer service representative.