News Release > Entergy New Orleans and Entergy Louisiana urge customers to get storm ready

Entergy New Orleans and Entergy Louisiana urge customers to get storm ready

05/09/2024

NEW ORLEANS – Hurricane season officially begins on June 1, and Entergy New Orleans and Entergy Louisiana are encouraging all customers to join us as we prepare for the upcoming storm season. 

Storms are impacting our region more frequently with increasing intensity. Weather forecasters are predicting a very active 2024 hurricane season with 24 named storms, 11 of which will become hurricanes and 6 of which will reach Category 3 status or stronger. The company encourages customers to start making safety preparations now to minimize storm impacts.

To enhance the reliability of our service, Entergy proactively invests in strengthening and upgrading our power delivery system. The company continuously works to minimize the risk of storm-related outages by enhancing existing infrastructure, deploying animal and vegetation mitigation measures, rebuilding significant portions of the grid, and accelerating the transition to a smart grid. Since 2019, ENO has spent over $35m in making our grid more reliable.  These investments harden the grid against more frequent and intense weather events.

“Our dedicated group of operations employees and contractors are committed to creating a more resilient grid that provides customers with the reliability they expect and deserve” said Steven Benyard, Entergy’s vice president of reliability. “At Entergy, we are intentional and strategic about where and how improvements are made.”

For more information and updates on Entergy’s reliability projects, visit Reliability Updates.

Stay Prepared

Staying storm ready is a full-time commitment. When anticipating severe weather, Entergy uses computer models and past storm data to forecast potential damage to our power delivery system.  Using these estimates, Entergy proactively deploys restoration teams in areas experiencing extreme weather to safely restore power as quickly as possible.

“Safety is our top priority. We encourage customers to remain safe and to have a plan in place when severe weather strikes,” stated Nyka Scott, vice president, customer service at Entergy New Orleans. “Don’t wait to get the materials you need to secure your home. Take time to assemble a storm kit for emergency situations and create an evacuation plan if flooding is forecasted in your area.”

Learn how to make an emergency kit and get important safety tips at the Entergy Storm Center.

• Hurricane prep: Planning can help.
• Get prepared: Make a plan, make a kit.
• Your mobile phone: A lifeline during a disaster.
• Stay safe: Safety after the storm.
• Generator safety: Know the hazards.
• Extreme heat: Know the signs.

Stay informed

Knowing what’s happening around you will help you make more informed storm-related decisions. Get current news and updates on Entergy’s restoration efforts by:

• Downloading the Entergy App. Customers can use the app to report outages or check on the status of power at their home or business.
• Checking our View Outage website. Maps show where outages are located and give information about restoration progress.
• Following us on Facebook and Twitter. Social media also plays an important role in keeping you informed, and we place a high priority on updating company’s social media channels throughout an event. 
• Signing up for notifications about storm and restoration efforts by texting REG to 36778.
• Visiting the Entergy Storm Center website. The site has storm safety, preparation and restoration information that is updated throughout the day.
• Downloading the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Versions are available in Spanish and Vietnamese.

Verify contact information

Verify or update your contact information at myEntergy.com to receive the most up-to-date information during weather events.

About Entergy New Orleans

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of Entergy Corporation, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.

About Entergy Louisiana

Entergy Louisiana, LLC provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.