News Release > Entergy Texas earns #1 J.D. Power ranking for Customer Satisfaction

Entergy Texas earns #1 J.D. Power ranking for Customer Satisfaction

04/20/2023

The utility received the highest ranking in four of the six study factors

THE WOODLANDS, TEXAS – At Entergy Texas, customers are at the center of every decision. The company’s commitment to putting customers first earned top rankings in the J.D. Power 2022 Electric Utility Business Customer Satisfaction Study. 

Entergy Texas ranked #1 in Customer Satisfaction with Business Electric service in the South among Midsize Utilities. The study, now in its 24th year, measures satisfaction among business customers of 78 targeted U.S. electric utilities, each of which serves more than 50,000 business customers.

"I am incredibly proud of our employees for their dedication to meeting and exceeding customers' expectations," said Eliecer Viamontes, president and CEO of Entergy Texas. “Our industry is evolving and delivering exceptional customer service is vital as we take steps to power our communities today and for future generations."

Overall satisfaction is determined by six factors: power quality and reliability; corporate citizenship; price; billing and payment; communications; and customer contact. Entergy Texas received the highest ranking in four of the six study factors:

• Corporate Citizenship
• Price
• Communications
• Customer Contact

J.D. Power has more than 50 years of experience in delivering incisive industry intelligence on customer interactions with brands and products. The 2022 study results are based on responses from online interviews of business customers in decision-making roles related to their utility company. 

For J.D. Power 2022 award information, visit jdpower.com/awards. 

About Entergy Texas

Entergy Texas, Inc. provides electricity to approximately 500,000 customers in 27 counties. Entergy Texas is a subsidiary of Entergy Corporation, a Fortune 500 company headquartered in New Orleans. Entergy powers life for 3 million customers through its operating companies across Arkansas, Louisiana, Mississippi and Texas. Entergy is creating a cleaner, more resilient energy future for everyone with our diverse power generation portfolio, including increasingly carbon-free energy sources. With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years. Our approximately 12,000 employees are dedicated to powering life today and for future generations. For the latest news from Entergy, visit the Newsroom.