News Release > Hurricane Francine update: Entergy’s Louisiana storm team issues estimated restoration times

Hurricane Francine update: Entergy’s Louisiana storm team issues estimated restoration times

09/12/2024

After the first full day of restoration work, more than 50% of customers have been safely restored

NEW ORLEANS – The extraordinary efforts of Entergy’s Louisiana storm team have restored more than 50% of the over 300,000 who lost electric service when Hurricane Francine moved across southeast Louisiana. As of 8:30 p.m., more than 150,000 customers have been restored in both Entergy New Orleans and Entergy Louisiana service territories.

Below is a list of estimated restoration times for affected communities. While these are timeframes Entergy New Orleans and Entergy Louisiana expect to restore power to most customers, many will be restored sooner.

Please note that these estimates are subject to change as we complete our assessments and continue with restoration work in the affected areas. We will issue updates to these estimates as we learn more.

*Please note, estimated restoration times are when 90% of a given parish are anticipated to be restored.

Entergy Louisiana and Entergy New Orleans advise customers that if they live in a neighborhood that has had power restored but don’t have power at their home, they likely have electrical damage. If a customer is without power, they should check for damage to the electrical equipment attached to their home or business and contact an electrician to make repairs. For information about a home’s electrical equipment, visit entergynewsroom.com/storm-center/weatherhead.

If electric equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243). If damage has been repaired by a qualified electrician, call 1-800-ENTERGY (800-368-3749) to generate a service reconnection work order.

Entergy Louisiana and Entergy New Orleans teams began restoring power to customers as safely and quickly as possible after Hurricane Francine passed. To support the safety of our workforce and avoid fatigue, individuals are generally not allowed to work more than 16 hours in a 24-hour period and should never work more than 13 days in a row without a 24-hour rest period. This allows our restoration crews to get adequate rest and safely restore power when working.

Here’s how you can stay up to date on our restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at @EntergyLA, @EntergyNOLA, @EntergyLA and @EntergyNOLA. Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to myentergy.com or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• Visit the Entergy Storm Center The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in Spanish and Vietnamese.

About Entergy Louisiana

Entergy Louisiana, LLC provides electric service to more than 1 million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of Entergy Corporation, a Fortune 500 company that powers life for 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.