News Release > Power Restored to More than 90% of Louisiana Customers Affected by Hurricane Ida

Power Restored to More than 90% of Louisiana Customers Affected by Hurricane Ida

09/14/2021

After 15 days of restoration work, Entergy Louisiana has successfully restored power to more than 90% of all customers who lost electrical service following the devastation left behind by Hurricane Ida. As of 9 a.m. Sept.14, approximately 87,000 customers remain without power, down from a peak of over 902,000 outages in the state.

Since Ida made landfall on Aug. 29, crews have restored power to approximately 815,000 customers and made significant progress in the heavily impacted river parishes, Bayou Region and I-55 corridor.

“This progress is a testament to the dedication of our tens of thousands of workers and their willingness to do whatever it takes for our customers,” said John Hawkins, Entergy Louisiana vice president of distribution operations. “For those who are still without power, we want you to know that we won’t rest until every light is back on. However, restoring this many customers this quickly after a near category 5 hurricane is truly remarkable.”

The damage from Ida’s historic intensity caused severe damage across southeast Louisiana. This includes more than 30,000 poles, over 36,000 spans of wire and nearly 6,000 transformers. In total across the company, the number of damaged or destroyed poles from Ida is more than hurricanes Katrina, Ike, Delta and Zeta combined.

Of those more than 30,000 Louisiana poles, nearly 80% of those broken or damaged are from the most heavily impacted areas. While the company anticipates all customers who can safely receive power will be restored by Sept. 29, crews will continue moving into those regions to help improve upon those restoration times.

While restoration from Ida continues, Entergy’s Louisiana crews and contractors are on alert and prepared to safely respond if necessary following Hurricane Nicholas. Nicholas could adversely affect Hurricane Ida restoration as Entergy’s Louisiana storm team continues making progress restoring power across southeast Louisiana.

Entergy Louisiana continues to update restoration times, including street-level maps, at entergy.com/hurricaneida.

As Entergy continues to restore power, customers should ensure they can accept power when it becomes available. Check for damage to the electrical equipment attached to your home or business and contact an electrician to make needed repairs. For information on your home’s electrical equipment, visit Entergy’s Storm Center site. If damage has been repaired by a qualified electrician, call 1-800-ENTERGY to generate a service-reconnection work order. If your neighbor has power and you don’t, it means that you are served by two different parts of the electric grid.

While work is being completed to restore power across southeast Louisiana, customers are reminded to keep safety in mind. Always avoid downed power lines and electrical equipment and use caution when clearing debris from around your home or business for your safety. For safety tips, including proper generator use, visit entergynewsroom.com/storm-center/safety.

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Social media plays an important role in keeping customers informed, and the companies place a high priority on updating their social media channels throughout an event. Customers can follow Entergy Louisiana on Facebook and Twitter, and Entergy New Orleans on Facebook and Twitter.

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 200,000 customers and natural gas to more than 108,000 customers.

Entergy Louisiana, LLC provides electric service to more than 1 million customers and natural gas service to more than 93,000 customers in the greater Baton Rouge area. It has operations in southern, central and northern Louisiana. Both companies are subsidiaries of Entergy Corporation.

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