News Release > Safety remains first as Entergy Arkansas crews work to restore power

Safety remains first as Entergy Arkansas crews work to restore power

04/04/2025

LITTLE ROCK, Ark. – Entergy Arkansas remains storm ready year-around. This week, crews have been working around the clock to restore power interruptions caused by multiple rounds of severe weather that began April 2. Although outage numbers reached more than 27,000 customers across the state at its peak, Entergy Arkansas crews have promptly restored power to many more customer interruptions caused by this week’s cycle of severe weather, including two confirmed EF3 tornadoes. As the weather forecast calls for more weather impacts including high winds, lightning, heavy rain and flooding through Saturday evening, the company will remain ready to respond as conditions allow. 

Entergy Arkansas has mobilized hundreds of line workers, tree trimmers and support personnel from across the state and region to assist in the restoration efforts. Crews are working tirelessly to assess damage, clear debris and rebuild the electric infrastructure impacted by the storms by using thicker, stronger poles. In some cases, concrete poles are being used to improve system infrastructure and make it more resilient. Damages consist of approximately 250 broken poles, 382 spans of downed wire, 12 transmission structures and 85 transformers.

"The safety of our customers and employees is a core value as we work to restore power as quickly as possible," said Ventrell Thompson, vice president of customer service for Entergy Arkansas. “We understand the inconvenience these weather events have caused, and we want to assure our customers that our teams are doing everything in their power to get the lights back on promptly and return home to their families."

Entergy Arkansas crews, along with mutual assistance contractors, will restore power to customers as safely and quickly as possible until the job is done. To support the safety of our workforce and avoid fatigue, individuals should not work more than 16 hours in a 24-hour period and should never work more than 13 days in a row without a 24-hour rest period. This allows our restoration crews to get adequate rest and safely restore power when working.

Here’s how you can stay up to date on our restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy’s View Outages map. Maps show where outages are located and give information about restoration progress.
• Follow Entergy on Facebook and X. Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.

• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to com or by texting REG to 36778. Have your account number and ZIP code handy.
  
  
• Visit the Entergy Storm Center website. The site has storm safety, preparation and restoration information that is updated throughout the day.

About Entergy Arkansas

Entergy Arkansas, LLC provides electricity to approximately 735,000 customers in 63 counties. Entergy Arkansas is a subsidiary of Entergy Corporation. Entergy produces, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing for growth and improved reliability and resilience of our energy system while working to keep energy rates affordable for our customers. We’re also investing in cleaner energy generation like modern natural gas, nuclear and renewable energy. A nationally recognized leader in sustainability and corporate citizenship, we deliver more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. Learn more at entergyarkansas.com and connect with @EntergyARK on social media.