Watch Out for Energy Bill Scams

11/27/2017

LITTLE ROCK, Ark. – Scammers never stop, no matter what time of year it is. Entergy Arkansas reminds customers to be wary, as the weeks between Thanksgiving and Christmas are when scammers typically ramp up their activity level.

The scheme typically occurs when the con artist calls and tells the customer their electric bill payment is past due, and that service will be disconnected if payment isn’t made. The scammer then directs the customer to transfer funds electronically, sometimes through “MoneyPak,” “Green Dot” or other third party card or transfer system.

How can you protect yourself and keep from falling victim to this scam?

While you may pay your Entergy bill by phone or credit card, it is ONLY through BillMatrix, a third-party vendor the company uses for this purpose.
You should never give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.
Also, you can manage your Entergy account and review account alert options to stay better informed by downloading the free Entergy smartphone app or visiting entergy.com to register for myAccount.
You should only use authorized methods and legitimate banking information to pay your Entergy bill. Entergy offers several convenient ways:
- Pay online – For no additional charge, you may securely log in to myAccount at entergy.com to conveniently pay your bill online.
- Pay by phone – You may pay your bill by credit card, debit card or electronic check by calling Entergy’s pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix charges a $2.95 service fee.
- Walk-in payment centers – Want to pay in person? You may pay your bill by cash, check or money order at an authorized Quick Payment Center in your community. A convenience fee may apply.
- Bank draft – You can avoid late fees by having your Entergy payment automatically deducted from your checking account each month. Entergy will mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.
- Pay by mail – You can send a check by U.S. Mail to the remittance address shown on your bill.

If you believe you are a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general’s office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1 800 368 3749) to speak with an Entergy customer service representative.

Entergy Arkansas provides electricity to approximately 700,000 customers in 63 counties. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 10,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of approximately $10.8 billion and more than 13,000 employees.

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More information is available on Entergy’s website at entergy-arkansas.com
@entergyark