Storm Center > Entergy Arkansas storm update – 6/28/23, 11:30 a.m.

Entergy Arkansas storm update – 6/28/23, 11:30 a.m.

By: Arkansas Editorial Team

06/28/2023

Entergy Arkansas sincerely apologizes for the inconvenience of being without power and thanks you for your patience as we continue to work diligently to safely restore power in your area. Today will be one of the hottest days of the summer, and we are taking safety precautions while working to restore your power in the heat.

Entergy Arkansas continues to make significant progress since the peak of more than 62,000 outages Sunday afternoon. Approximately 8,000 Entergy customers remain without power. With the support of helicopters to assist with damage assessment, we have identified 536 broken poles, 198 damaged transformers and 992 spans of downed wire. Restoration for some customers in areas more extensively damaged may take until 10 p.m. Wednesday and a few isolated outages will carry into Thursday.

Some customers who currently have power may experience brief power outages today as workers perform work to restore power to all customers.

Please check the outage map regularly for your latest restoration time, as you may not receive proper notifications due to technical issues that we are working to address.

Entergy Arkansas strives to provide the most up-to-date information about outages, but customers with special needs or other circumstances in hard-hit areas may want to seek options for other accommodations until power is restored, especially with the hot weather predicted this week.

Key Messages:

• Portions of our service area are experiencing dangerously high temperatures. If you're without power, wear loose, lightweight clothing to help prevent heat-related illness. For more tips, visit entergy.com/heat.
• For customers continuing to experience outages, it’s important to know how to keep your food safe. Discard perishable food that has been above 40 F for two hours or more. Learn more by visiting entergy.com/food.
• Cooling centers are available for customers in need of relief from the daytime heat.

If you have damages and are still without power, check the electrical equipment attached to your home or business. If the service line that attached to the structure has been damaged by this storm, you may have damage to your meter base. If it is damaged, you may need to have an electrician make repairs as well as a permit before Entergy Arkansas can safely reconnect service. Please contact us at 1-800-ENTERGY if you have additional questions or for reconnection after repairs have been completed. Follow this link to learn more about the electrical equipment that serves your home.

Thank you for being a valued Entergy Arkansas customer. We appreciate your patience.

Restoration Times:

Region/Town Area Information

(June 28, 2023, 11:00 a.m.)

Cooling Centers Opened for Customers

Network updates as of 11:00 a.m.:

Pope County

Russellville

98% of the known damage has been assessed. We have identified approximately 62 broken poles, 132 spans of wire, 26 broken cross arms, 17 destroyed transformers, and 70 spans of wire that need tree trimming. We continue to find and repair damages that may cause additional or repeat outages. Entergy has backyard and track machines for some inaccessible areas.  We have 85 crews and management on site working to restore power and we are securing additional resources for support. We continue our restoration efforts on Duvall Rd. and Lower Pine Hill Rd. near Moreland and expect power to be restored by 12 p.m. today. Crews are working on Pine Hill, Cedar Grove, Upper Pine Ridge, Gum Log Rd., Buck Mountain Rd. who recently experienced an outage today due to telephone lines being repaired in area, we have crews that will make repairs to the power lines today. Entergy expects all customers who can safely receive power to be restored by tonight at 10 p.m.

Arkansas County

Stuttgart

Crews have been working in the area repairing damaged equipment and removing vegetation. Crews will continue to work throughout today. The current estimated restorationtime is tonight at 10 p.m.

Lonoke County

Lonoke/Carlisle/Hazen

Damage assessment is complete. Weather permitting crews will continue to work in the area repairing equipment and removing vegetation.  We have additional crews in the area and will continue to work throughout the day to restore as many customers as safely as possible. The current estimated restoration time is tonight at 10 p.m.

Conway County

As of 9 a.m., 131 of customers remain without power.  Damage assessment is 100% complete with 12 broken poles, 34 spans of wire down, 1 down transformer, and 21 spans of wire that require vegetation removal identified.  Additional crews have been secured to assist with restoration within the network. Crews are working diligently and safely to restore power along Willow Bend Dr. and Cedar Heights. Crews will continue to work across the county with specialized track equipment and back yard machines to access hard to reach areas. The current estimated restoration time is tonight at 10 p.m.

Faulkner County

As of 9 a.m., 90 of customers remain without power.  Damage assessment is 100% complete with 22 broken poles, 49 spans of wire down, 6 down transformers, and 24 spans of wire that require vegetation removal identified.  Additional crews have been secured to assist with restoration within the network. Crews will continue to work across the county with specialized track equipment and back yard machines to access hard to reach areas. The current estimated restoration time is tonight at 10 p.m.

Poinsett County

Etowah, Lepanto, Marked Tree and Tyronza

Read a special update regarding damage to Lepanto transmission lines here.

Entergy crews are continuing safe restoration of service today. As of 9 a.m., 2,216 customers remain without power in the Poinsett & Mississippi County area.  Damage assessments are 100% complete with 95 broken poles, 120 spans of downed power lines and 20 transformers needing to be replaced.  In addition to our existing line crews, we secured 96 line-workers from surrounding areas along with several vegetation crews working to safely restore power. Our transmission line repairs are making good progress and we anticipate completing repairs on time, pending weather moving into the area today. The current estimated restoration time is Thursday 10 p.m.

Etowah & Lepanto: Expect to see crews flooding the area today to continue to make individual repairs.

Marked Tree: Line crews and tree crews will flood the area today working to restore individual repairs across the city. We will have crews working in areas of Chicago, Elm, Poinsett, and W. 1st Street today due to having several trees that need to be trimmed and poles replaced.

Tyronza: Crews continue to work to restore power in the area and expect customers that can safely receive service to be restored by Thursday 10 p.m.

Northern Pulaski and Lonoke County

Jacksonville, Sherwood and Cabot

Entergy crews are continuing safe restoration of service today. As of 9 a.m., 922 customers remain out of power in Jacksonville, 720 in Cabot and 10 in Sherwood.  Damage assessment is 95% complete in the affected areas and is expected to be completed by the end of day.  Damage so far includes 112 broken poles, 142 spans of downed power lines, 72 transformers needing to be replaced, 12 crossarms damaged, 25 service lines down and 131 trees to be removed from lines. Over 200 line and vegetation workers are working to safely restore power to Jacksonville, Sherwood and Cabot.  Entergy expects most customers that can safely receive service to be restored by Thursday at 10 p.m.

SAFETY FIRST!

Be sure to report any downed power lines and follow all safety precautions when using generators.

Safety is our number one priority. If you are without power, keep the following tips in mind:

• Stay away from downed power lines and assume they are energized.
• Report a power outage on the myEntergy site or call 1-800-9OUTAGE. There is no need to speak with a customer service representative to report an outage if completed online.
• If you have a portable generator, use it safely. DO NOT run it in an enclosed space. If connecting the generator to the whole house, do so only if the connection has been installed by a licensed electrician to prevent back feed on to the distribution system.
• Do not open your refrigerator or freezer door. Food will stay cold much longer this way. If outside temperature is below freezing, consider placing food in an ice chest outside.
• Please stay clear of linemen as they work to safely restore power.

We understand the extreme heat during this time. To protect yourself and your families, follow these recommendations from the Centers for Disease Control and Prevention:

• Drink fluids, even if you don't feel thirsty.
• Wear loose, lightweight clothing and a hat.
• Replace salt lost from sweating by drinking fruit juice or sports drinks.
• Avoid spending time outdoors during the hottest part of the day, from 11 a.m. to 3 p.m.
• Wear sunscreen: a sunburn affects the body's ability to cool itself.
• Air conditioning is the best way to cool off; if you are using a generator, do so safely.
• Check on seniors, who can be particularly susceptible to extreme temperatures.

Stay informed:

Be sure to stay informed throughout the restoration process using the following resources:

• Download our free Entergy app.
• Sign up for text alerts by texting REG to 36778.
• Visit the Entergy Storm Center website and View Outage page.
• Follow us on Twitter or Facebook.
• Call us at 1-800-9OUTAGE (800-968-8243).
• Follow your local news media for updates.

Tags

Arkansas  Storm Center 

Arkansas Editorial Team