Storm Center > Entergy Louisiana Hurricanes Ida/Nicholas Update – 9/15/21

Entergy Louisiana Hurricanes Ida/Nicholas Update – 9/15/21
By: Louisiana Editorial Team

09/15/2021

For power status information on your location:

Maps with estimated restoration times can be viewed at entergy.com/hurricaneida/etr

for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne Parish. Please note that these restoration dates represent the vast majority of customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more.

Due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. As we work to restore our systems, we ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by typing OUT to 36778 or go to MyEntergy or Mobile App and report your outage or dial 1-800-9OUTAGE or report your outage to the automated system or speak to a representative. We are working to resolve these issues as quickly as possible.

Map Details:

Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.
In addition, during major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly and provide information that must be communicated from the workers in the field, back to the office and ultimately be updated in the underlying systems that supply data to the outage map.
Review FAQs for more details.

Tropical Depression Nicholas continues its slow trek across Louisiana bringing heavy rainfall and winds. The potential for flash floods will linger across southern Louisiana into Thursday. Despite the challenges brought on by Nicholas’ rain and thunderstorms, crews continued restoration efforts where it was safe to do so. Power has been restored to nearly 95% or 854,000 of the 902,000 customers who lost power due to devastating Hurricane Ida. The majority of the 48,000 customers that remain without power are in the hardest hit areas of the Bayou Region, River Parishes and I-55 corridor extending to the Northshore. We are committed to repairing and rebuilding the electric system until every customer who can safely receive power has been restored.

We would like to remind our customers, that if you live in a neighborhood that has had power restored but you don’t have power at your home, you are likely to have electrical damage. If you are without power, check for damage to the electrical equipment attached to your home or business and contact an electrician to make repairs. If your electric equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE. Be especially careful inspecting your house in a neighborhood where power has been restored, because the wires will be live. Be smart, be safe and call a licensed electrician to check it out for you. Sometimes damage can be subtle. For example, your meter may be pulled off of your house by only a couple of inches and that can be hard to detect. Remember, a licensed electrician’s inspection of your property’s electric wiring may be needed before Entergy can restore power to a home or business that has water damage from rain or flooding.

Customers should keep in mind that just because power is available does not mean their home can safely accept it. Residents should check for damage to the electrical equipment attached to their home or business and contact an electrician to make any needed repairs. For information regarding electrical equipment on a home, please visit https://www.entergynewsroom.com/storm-center/weatherhead/. If damage has been repaired by a qualified electrician, customer should call 1-800-ENTERGY to generate a service reconnection work order.

Parish Information

Assumption Parish

The vast majority of customers who can safely receive power have been restored.

East Bank of Jefferson Parish

The vast majority of customers who can safely receive power have been restored.

West Bank of Jefferson Parish - Estimated Date of Restoration: September 17 for remaining customers

Number of outages as of 8 a.m.: 4,877 (includes all of Jefferson Parish) – 2% of customers remain without power. Excluding lower Jefferson Parish, 99% of customers have been restored.

Area Notes: The vast majority of customers that can safely receive power have been restored. In the heavy hit areas in and around the location of the downed transmission tower in Avondale, Bridge City and some of Westwego, the restoration date has been extended due to several factors. The removal of the destroyed transmission tower and lines in the Mississippi River had to be coordinated with the Army Corps of Engineers, U.S. Coast Guard, Levee District, Louisiana State Police, Jefferson Parish EOC, and other agencies to ensure everyone’s safety. This was a national priority. The all clear to perform restoration work in this area was not completed until September 6, which was 8 days after landfall. In addition to the transmission system damages, the lower voltage electrical distribution system damages were extensive with challenging environmental conditions requiring off road work and track equipment. The affected customers are in Bridge City/Ninemile Point between Bridge City Avenue and the river, in Avondale along Hwy 90 and Jamie Blvd and some residential and commercial areas in Westwego and Bayou Segnette. Bad weather from Tropical Storm Nicholas somewhat delayed our progress, but the plan is to finish restoring power to all customers in these areas that can safely receive it by the end of the workday on September 15, barring any additional bad weather and/or unforeseen circumstances. Power is expected to be restored September 17 for Barataria and Crown Point in the lower portion of Jefferson Parish.

Lower Jefferson Parish - Estimated Date of Restoration: September 29

Number of outages as of 8 a.m.: 4,877 (includes all of Jefferson Parish) – 2% of customers remain without power. Excluding lower Jefferson Parish, 99% of customers have been restored.

Area Notes: The area suffered massive damage. Accessibility issues continue to present challenges. Grand Isle will be a rebuild rather than repaired.

Lafourche Parish - Estimated Date of Restoration: September 29

Number of outages as of 8 a.m.: 22,798 – 52% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date. We expect to continue this focus while we expand to residential areas and restore power to the parish. The area suffered massive damage, and the electric network in southern portions of the parish will have to be completely rebuilt. These areas, including Golden Meadow and areas south of Golden Meadow, may experience outages that extend beyond September 29. We are currently evaluating alternate solutions to be able to safely provide power as quickly as possible. We cleared the majority of LA 1 to open heavy haul route to allow for equipment to be transported through the area of Port Fourchon. Critical customers restored include Thibodeaux Regional Hospital, St. Anne Hospital, City of Thibodaux Water Plant, Lafourche Water District in Lockport, Nicholls State University, Rouse’s, Lafourche High School, Lafourche Government, Wal-Mart, Lafourche 911, Raceland Elementary, Raceland Middle School and downtown Thibodaux. Also restored, main lines off of Rienzi, Ridgefield, Tiger Dr, Hwy 308, Abby Road and the South Acadia Substation. The majority of customers in the Raceland and Matthews communities and Lockport Heights that can take power have been restored. Crews continuing to work in the Valentine, Lockport, LaRose and Cut Off communities. We have energized eight feeders in this area out of the Lockport and Raceland Substations. Over the next several days, we will continue to pick up blocks of customers in the Central Lafourche community. We also have crews working the Lockport, Golden Meadow/Galliano and Cut Off areas and on Highway 308 to Lafourche Crossing and South to the water plant. Concurrently, we will be working to restore power north of Highway 90 on LA 1 and 308 moving towards the community of St. Charles and south of Highway 90 on LA 1 and 308 moving towards the community of Lockport.

Livingston Parish - Estimated Date of Restoration: September 17

Number of outages as of 8 a.m.: 819 – 3% of customers remain without power

Area Notes: Springfield substation energized enabling power to Springfield, Killian and Albany as well as Weyerhaeuser in Holden. All feeder backbones are restored, and crews are working on feeders from the Hammond and Springfield Substations and large laterals through wooded areas which will energize commercial and residential areas in the parish.

Orleans Parish

All customers who can safely receive power have been restored.

Plaquemines Parish (Outside of Belle Chasse) - Estimated Date of Restoration: September 29

Plaquemines Parish (Belle Chasse) - Estimated Date of Restoration: September 10

Number of outages as of 8 a.m.: 585 – 4% of customers remain without power

Area Notes: All critical customers in the parish who can safely receive power have been restored as well as the vast majority of customers in Belle Chase. Accessibility issues continue to present challenges in lower Plaquemines Parish. All feeders out of Happy Jack substation have been energized including the medical center, fire station, police station, and Shell Nairn. We have restored the Boothville Water Plant and the majority of customers between Port Sulphur and Buras and from Diamond to Venice are restored are energized. Crews continue to work from Alliance to Venice but are still dealing with access issues due to high water.

St. Bernard Parish

The vast majority of customers who can safely receive power have been restored.

St. Charles Parish - Estimated Date of Restoration: September 29

Number of outages as of 8 a.m.: 10,337 – 45% of customers remain without power

St. James Parish - Estimated Date of Restoration: September 17

Number of outages as of 8 a.m.: 685 – 7% of customers remain without power

Area Notes: Power has been restored to St. James High School, water treatment plant in Lutcher and Gramercy, Lutcher Sr. Citizens home, Noranda Alumina, Louisiana Sugar Refinery and River Road from Veterans bridge to VNM Motors. Lutcher Hospital and Louisiana Sugar Refinery were also restored. Customers along River Rd in Convent restored. Crews continue to make good progress at Convent, Uncle Sam and Vacherie Substations, and we energized feeders coming out of those substations in Lutcher and Vacherie. Additionally, Vacherie Elementary School, Sixth Ward Elementary School in Vacherie, and the Gramercy sewer lift station were restored. Crews are working the west bank of the parish as well as commercial and residential areas throughout the parish.

St. John Parish - Estimated Date of Restoration: September 17

Number of outages as of 8 a.m.: 2,169 – 11% of customers remain without power

Area Notes: We have energized the feeder in Laplace that serves along Airline Hwy from the Spillway to Hwy 51 along with the Belle Point feeder that serves Ochsner Clinic Hospital, several commercial businesses along Airline Hwy and customers in Reserve from Central Ave to River Rd. Laplace Hospital, St. John VA Clinic, St. John High School, the St. John sewer lift station and St. John Parish Courthouse have been restored as well as multiple hotels and the Walmart in Laplace. West 10th Street in Reserve restored power to some commercial customers. Central St. to River road, Airline Hwy from St. Charles/St. John Parish Line to Hwy 51 and Hwy 51 from Airline Hwy to Total Choice Credit Union is energized as well as feeders in Garyville and Edgar. We are continuing to work on the feeders coming out of the Laplace Substation, Belle Point and Dutch Bayou. Congestion and rear access poles continue to pose challenges, but our crews are working with local officials and bringing in necessary equipment to address. Crews are working River Road in Reserve, parts of River Land Estate in Laplace, Lucy, Edgard, Wallace and the west bank of the parish as well as commercial and residential areas throughout the parish.

St. Tammany Parish

The vast majority of customers who can safely receive power have been restored.

Tangipahoa Parish - Estimated Date of Restoration: September 17

Number of outages as of 8 a.m.: 5,465 – 8% of customers remain without power

Area Notes: While the estimated date of restoration is September 17 for the vast majority or 90% of customers, we have already begun to power certain critical facilities and other social infrastructure within the parish. We expect to continue this focus while we expand to residential areas and restore power to the parish. Critical customers and infrastructure restored include Hood Memorial Hospital in Amite, North Oaks Hospital in Hammond, Lallie Kemp Regional Medical Center in Independence, the Amite Lift Station, Tickfaw Fire Station, Southeastern University, the Wal-Mart Distribution Center and the Winn Dixie Distribution Center. In Amite, crews have made repairs on the I-55 crossing and have energized the feeder down Hwy 1054 North and South. Town of Roseland has been restored. Three Kentwood Feeders energized as well as three feeders and Wienberger Rd in Ponchatoula for the customers that can receive power. Crews continue to work in Loranger, Independence, Tickfaw, Amite, Ponchatoula, Robert and Hammond.

Terrebonne Parish - Estimated Date of Restoration: September 29

Number of outages as of 8 a.m.: 12,348 – 44% of customers remain without power

Area Notes: While the estimated date of restoration is September 29 for the vast majority or 90% of customers, we have already begun powering critical facilities and other social infrastructure within the parish in advance of this date. We continue to clear roads and pick up poles and wire while simultaneously repairing feeder lines to critical customers. We expect to continue this focus while we expand to residential areas and restore power to the parish. Critical customers restored include the Terrebonne Sewer Treatment Plant and Targa. Crews continue to work on two lines around the Southland Substation South of Hwy 90 along the west side of Hwy 24 and continuing along West Park to Fairmont Drive. One of the main backbones are energized, and work will continue on laterals and taps to fully restore the line. Workers continue to repair significant damages around the Terrebonne substation to the four distribution lines that serve the area which include Bayou Gardens, Evangeline Business Park, Evergreen Estates and Broadmoor Heights. Three of the lines are energized. A fourth line is being repaired along with taps and laterals to be able to fully energize all customers who can receive power. Crews have energized two lines out of the Cascade substation which runs along both sides of Hwy. 24 South of Broadmoor to Highland Drive and includes Southland Estates, Colonial Acres, Stone’s Throw Apartments, Woodburn, and Deroche Estates. We will continue to make repairs to laterals and taps on the line to ensure that all customers who can receive power will be energized. Continue to work on lines from the Humphrey Substation, utilizing airboats and other specialized equipment to repair damaged lines. One of the lines is now energized with the other lines is 60% restored. One of the lines out of the Coteau Substation, which run along both Hwy. 660 and Hwy. 316 as well as along St. Louis Canal Road, has been energized and repairs on the second expected to be complete within a few days. In the Schriever Substation area, which runs along Hwy. 311 from Rebecca’s Pond Drive on the Northern end to Ellendale Blvd on the Southern end, both feeders are energized, and crews continue to repair work on laterals and taps. This will allow all customers who can receive power will be fully energized. In the Houma Substation area, we now have five energized lines and will continue to repair laterals and taps to ensure all customers who can receive power can be energized. This area is primarily located Southeast of the City of Houma south of Hwy 56. In the Coteau Substation area, we have now energized two distribution lines. Crews will continue to repair laterals and taps to make sure any customer who can receive power is fully energized. The area is located Southeast of the City and runs parallel along Hwy 24 and then Hwy 55 to Bourg and then to Montegut. We will continue to address major damages to lines in and around areas with an emphasis on trying to restore power to key commercial locations like grocery stores, pharmacies, and gas stations in the near future. Continue to communicate with the local EOC and assist the City and Parish with their specific needs in the area and quickly tie those services in when repairs are made, and a transmission source is available.

Washington Parish

All customers who can safely receive power have been restored.

STORM RESTORATION PROCESS

Following a storm, we deploy scouts to assess damage. Our scouts work as quickly and safely as possible in sometimes very dangerous conditions. As damages are assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. We ask for your patience, and please know restoring your power safely and quickly is our top priority.
As we assess the damage, we will begin restoring service where it is deemed safe to do so.
To help ensure a smooth resumption of service, we ask that customers experiencing outages turn off or unplug their air conditioners and large appliances so that when power is restored, those appliances may be turned back on gradually.

IMPORTANT GAS SERVICE INFORMATION

Stay away from suspected gas leaks.
Do not attempt to turn natural gas valves on or off.
To report a gas leak, call 1-800-9-OUTAGE.

STAY INFORMED

We continuously keep our communities informed throughout a storm using the following channels:

Disaster Resources
Download our free app for your smartphone at entergy.com/app.
Sign up for text alerts. From your cell phone text REG to 36778.
Visit the Entergy Storm Center website and our View Outages page.
Follow us on Twitter.com/EntergyLA or Facebook.com/EntergyLA.
Call us at 800-9OUTAGE (800-968-8243).
Follow updates in your local news media like radio television and newspapers.

Entergy Louisiana Hurricanes Ida/Nicholas Update – 9/15/21By: Louisiana Editorial Team

Entergy Louisiana Hurricanes Ida/Nicholas Update – 9/15/21
By: Louisiana Editorial Team