Storm Center > Entergy’s Louisiana Utilities Mobilizing Storm Team Ahead of Tropical Storm Zeta

Entergy’s Louisiana Utilities Mobilizing Storm Team Ahead of Tropical Storm Zeta

10/27/2020

Entergy’s Louisiana utilities are prepared to mobilize a storm team of approximately 3,800 workers to respond to any impacts from Tropical Storm Zeta.

Zeta is forecast to make landfall along the Louisiana Gulf Coast on Wednesday, bringing storm surge, heavy rainfall and dangerous winds, all of which can potentially result in extended power outages. Company personnel will monitor Zeta and adjust the size of the response team based on the storm’s size, path and intensity.

Crews from Entergy New Orleans, LLC and Entergy Louisiana, LLC will be positioned out of harm’s way, near the areas that could be most impacted. Wind gusts, flooding and accessibility challenges could extend restoration times in some areas, but crews will be prepared to safely restore service to customers as quickly as possible once conditions permit. While some work to restore power can be done on the ground, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.

“We are prepared for the potential impacts that Zeta may bring,” said John Hawkins, vice president of distribution operations for Entergy in Louisiana. “We have a plan in place that we’ve put into practice several times this year, and this storm will be no different. I am confident that our crews, contractors and support personnel will do all they can to restore power safely and as quickly as possible. We encourage our customers to continue to be storm ready and have a family plan in place — even after Zeta passes. We will get through this together.”

Customers can find preparation and safety tips on the Entergy Storm Center at entergystormcenter.com.

Due to the COVID-19 pandemic, crews will practice social distancing while in the field, and Entergy asks that customers do the same. For the safety of crews and customers, please stay away from work zones. If there is a need to report a service problem, customers should call 1-800-ENTERGY.

Stay Informed

Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how customers can stay updated throughout the event:

• Download the Entergy App at entergyapp.com. Customers can use the app to report outages or check on the status of power at their home or business.
• Entergy’s View Outages website includes maps that show where outages are located and give information about restoration progress.
• Sign up for text messages by texting REG to 36778 and have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code). Once registered, text OUT to 36778 to report an outage. You can also report an outage online as a guest.
• The Entergy Storm Center website has storm safety, preparation and restoration information that is updated throughout the day.
• Operation: Storm Ready Guide is a free downloadable guide that helps customers plan and prepare for weather emergencies.

Follow us on Social Media

Social media plays an important role in keeping customers informed, and the companies place a high priority on updating their social media channels throughout an event. Customers can follow Entergy Louisiana on Facebook and Twitter, and Entergy New Orleans on Facebook and Twitter.

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 200,000 customers and natural gas to more than 108,000 customers.

Entergy Louisiana, LLC provides electric service to more than 1 million customers and natural gas service to more than 93,000 customers in the greater Baton Rouge area. It has operations in southern, central and northern Louisiana. Both companies are subsidiaries of Entergy Corporation.

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and approximately 13,600 employees.

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