Storm Center > Restoration Times Now Available for all Louisiana, including Hardest Hit Areas

Restoration Times Now Available for all Louisiana, including Hardest Hit Areas

09/03/2021

Entergy now has estimated restoration times for all customers affected by Hurricane Ida across Southeast Louisiana. Despite extensive damage across the region, crews have nearly completed assessing the full damage from the storm. The company continues to direct its more than 23,000-person strong workforce toward restoring customers as safely and as quickly is possible.

Since Ida’s landfall, Entergy crews have restored 193,000 customers across Louisiana following peak outages of 902,000.

The company announced restoration times for most customers earlier this morning. As damage assessments came in throughout the day, teams were able to better provide clearer times of restoration for those more-impacted areas in the direct path of Ida.

“The damage our crews have encountered is sobering,” said Philip May, president and CEO of Entergy Louisiana. “We know our restoration work is critical to start the road to recovery for the region. We have assembled a massive workforce and will continue to make substantial progress in the coming days.”

ESTIMATED RESTORATION TIMES:

* These represent no later than dates and the company will explore every option to expedite restoration.

Please note restoration dates represent the vast majority of customers for a given parish and a few customers in the most affected areas could still be without power for longer.

While we are able to provide breakdowns by parish, more detailed information will be made available as the restoration effort continues. Please note, our process will prioritize critical infrastructure first, followed by the repairs that will get the largest number of customers on at once. We expect to begin powering critical facilities and other social infrastructure within each parish well in advance of the anticipated restoration date.  

Crews have identified nearly 17,000 downed poles, nearly 5 million feet of downed wire and more than 3,700 damaged transformers. 

As crews work to restore service, customers using generators should ensure they are taking all safety precautions. 

The company is committed to continuing to update its communities with information as we go forward and recover from this catastrophic event.

For additional information on the company’s restoration efforts following Hurricane Ida, visit entergy.com/hurricaneida.

Entergy New Orleans, LLC is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 200,000 customers and natural gas to more than 108,000 customers. Entergy New Orleans, LLC is a subsidiary of Entergy Corporation.

Entergy Louisiana, LLC provides electric service to more than 1 million customers and natural gas service to more than 93,000 customers in the greater Baton Rouge area. It has operations in southern, central and northern Louisiana.

Entergy Corporation (NYSE: ETR) is an integrated energy company engaged in electric power production, transmission and retail distribution operations. Entergy delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy owns and operates one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. Headquartered in New Orleans, Louisiana, Entergy has annual revenues of $10 billion and more than 13,000 employees. Learn more at entergy.com and follow @Entergy on social media.

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